Client Success Stories

Creating Better Customer Experiences

Prior to contracting with NexRep, our food delivery client outsourced their customer care to a brick-and-mortar facility. In a head-to-head test, NexRep’s network of agents outperformed the incumbent in CX and subsequently maintained performance while ramping 400% in four months.


Increase in Service Level


Increase in CSAT Scores

Combining Scalability & Performance

Heading into its busy season, NexRep’s online travel booking client requested a ramp to handle significant increases in both phone and chat volume. NexRep successfully met the ramp request, while our network of agents outperformed other partners by 16% in customer satisfaction.


Ramp for Phone Volume


Ramp for Chat Volume