Client Success Stories


Creating Better Customer Experiences

Prior to contracting with NexRep, our food delivery client outsourced their customer care to a brick-and-mortar facility. In a head-to-head test, NexRep’s network of agents outperformed the incumbent in CX and subsequently maintained performance while ramping 400% in four months.

60%

Increase in Service Level

42%

Increase in CSAT Scores

Combining Scalability & Performance

Heading into its busy season, NexRep’s online travel booking client requested a ramp to handle significant increases in both phone and chat volume. NexRep successfully met the ramp request, while our network of agents outperformed other partners by 16% in customer satisfaction.

70%

Ramp for Phone Volume

450%

Ramp for Chat Volume