NexRep was founded in 2009 with a mission to positively transform the lives of people working within the contact center industry.
If we can succeed in improving quality of life, we believe we’ll see a happier network of agents. We believe a happier workforce will be more engaged in customer interactions, leading to happier customers. And when customers are satisfied, clients are too.
It all really comes down to one simple idea: everybody wins when we put people first.
The engine that powers our mission is the NexRep Marketplace
The best way to understand the NexRep Marketplace is to think of it as a virtual space provided by NexRep, where contractors and clients come together to create exceptional customer experiences.
Customer service and sales professionals join the Marketplace as contractors and set up shop, ready to offer their professional services.
Top American companies and fast-growing brands enter to the Marketplace as buyers seeking the best and brightest contractors to handle their customer interactions.
NexRep helps facilitate the relationship between contractors and clients. We provide the cloud for the Marketplace. We help set expectations in terms of what clients need from contractors and what contractors need from clients. And we provide resources to everyone to help ensure mutual success.
What it means to be a Marketplace Contractor
When you join the NexRep Marketplace, you do so as in Independent Contractor, and not as an employee. You’ll sign an Independent Contractor Agreement with NexRep to service on behalf of our clients.