About Us

NexRep is a business process outsourcing provider with a broad network of agents creating exceptional customer experiences through customer care, inbound sales, and outbound sales.

We believe customer engagement and loyalty are built through human-focused, technology-enabled interactions. Each interaction is an opportunity to elevate the relationship – to demonstrate to your customers that you know who they are, that you care about them, that you understand what they want and need, and that they’re making the right choice by doing business with you. The independent contractors who comprise our agent network are skilled in creating those types of customer interactions.

Our Mission

NexRep’s mission is to engage and empower a network of exceptionally happy agents delivering world-class customer experiences and exceptional results.

To make that happen, we engage a virtual talent pool with the best and brightest independent contractor agents from all parts of the U.S. The people who gravitate to the NexRep Marketplace want to be empowered; they want to be challenged; they want an opportunity to earn a comfortable living; and they want a flexible schedule and fulfilling work-life balance.

What does that mean for you? NexRep’s network of agents tend to be happy people. They tend to be proud of the work they do and the difference they make. And that means the people interacting with your customers and representing your brand are likely to create the best experiences.

Our Team

Exceptional results start with exceptional leadership. NexRep’s executive leadership team has over 100 years of combined contact center industry experience. That experience creates a solid foundation for running a high-performing business and creating strong customer experiences. Our team also celebrates expertise from outside the industry, adding breadth and depth, and injecting new ideas and innovative solutions to complement the tried-and-true.

Even more important than its industry experience, NexRep’s leadership team is committed to finding and empowering top-tier talent, elevating our capabilities and results.

Our team is comprised of world-class recruiters, certifiers, operations leaders, quality specialists, workforce analysts, business intelligence experts, engineers, and consultants.

Our Culture

At NexRep, everything we do and every decision we make is guided by six core values:

Human-first focus By putting humans at the center of every action and every decision, we hope to create positive experiences for all stakeholders involved in and touched by the work we do. A human-first focus also means we have more fun.

Innovation We work diligently to stay at the forefront of industry best practices, and to identify process improvements and technological enhancements that help us create even better human experiences.

Quality We always aim high. We’re relentless in our push to deliver superior products and services. From customer interactions to the reports we deliver, we take pride in everything we do.

Support and Collaboration We’re here for our clients. We’re here for our network of agents. We’re here for each other. We understand that we can accomplish more together than we can alone.

Flexibility Our business was designed to be flexible. Agents enjoy flexible scheduling. Clients enjoy flexible scheduling solutions and greater responsiveness to seasonal fluctuations. Our team embraces new ideas and positive change.

Integrity We believe in being transparent and honest with all communication – both internally and with our clients. We believe in celebrating successes. But we also believe in acknowledging failures so that we can learn and grow from them. At the end of the day, it’s not just what we do, but how we do it that allows us to have pride in our business.

In case you were wondering…

  • NexRep was founded in 2009
  • We are headquartered in Portland, ME
  • We have a 100% US-based, virtual workforce
  • We have thousands of agents across 32+ states
NexRep Office Locations

Ready to see how NexRep can help you deliver exceptional customer experiences?