Create exceptional customer experiences from the comfort of your own home

What you can expect in Customer Care

As a Customer Care Agent within the NexRep Marketplace, you’ll be matched with one of several leading American companies or fast-growing brands. Depending on the client, you’ll be expected to assist customers in one or several of these areas:

Tier 1 & tier 2 customer care

Customer escalation support

White glove customer care

Appointment setting

Back office support

Personal concierge services

Business concierge services

Consumer product services

Transactional services

Help desk services

Travel booking support

Delivery support

Sales support

Roadside support

Dispatch services

Virtual receptionist and answering services

What Channels You’ll Use to Interact with Customers

Some independent contractor opportunities within the NexRep Marketplace involve supporting a single contact channel. Other opportunities involve supporting more than one channel. The exact channel mix you support as a contractor will depend on your skills, interests, and the opportunities currently available. Channels supported include:

Phone

Chat

Email

Text

Social

What it takes to be successful in Customer Care

Regardless of the client you partner with, you will have a direct and important impact on their customers’ experiences. You will be a brand steward, caring for customers, answering questions, and solving problems. People who are successful in Customer Care are:

Self-motivated

Passionate about helping customers

Empathetic listeners

Strong multitaskers

Determined problem solvers

Good researchers

Strong communicators

Comfortable working on a computer

What’s in it for you

Some of the perks and benefits you can expect from being a Customer Care Agent within the NexRep Marketplace include:

Freedom

  • You get to be your own boss, meaning you decide how much or how little you work.
  • You can maximize your earning potential since you set your own schedule.
  • You get to work from the comfort of your own home. If you ever move, your business moves with you.
Freedom

Support

  • You’ll have an onboarding team to help you get up and running quickly and easily.
  • You’ll go through live, instructor-led certification to help you feel prepared and confident before ever handling customer contacts.
  • You’ll have on-demand access to a team of Resource Specialists, available to help you in real-time.
Support and Professional Growth

Cost Savings

  • Working from home means no more commuting. Customer Care Agents in the NexRep Marketplace save an average of $4,800 in gas and other auto-related expenses each year.
  • Working from home also means being able to wear your casual clothes every day, saving you $1,000 or more per year in professional attire purchases.
  • As an Independent Marketplace Contractor working from home, you’ll qualify for home office tax deductions, reducing your annual tax burden by up to $1,500.
Cost Savings
logo-medallion

Ready to join the NexRep Marketplace as a Customer Care Agent?