Going virtual allows you to have a customized contact center
NexRep’s virtual, on-demand, U.S.-based agents allow you to scale your business with flexibility and efficiency.
NexRep: providing virtual contact center solutions for customer service and sales
At-home agents work from locations distributed across the U.S., enabling NexRep to
assemble and deploy customer care teams dedicated to individual clients. Our agents are able to operate in multi-browser, multi-system environments and provide superior Tier 1 and 2 support.
NexRep handles inbound calls driven by media coming through a variety of sources including television, radio, direct mail, and web advertising. We also provide inbound virtual receptionist services, with expert learning crafted for the individual brands of our clients.
NexRep handles every type of sales call with
Channels we provide
NexRep is the highest quality, onshore, at-home contact center based in the U.S. We have innovated the home agent contact center model by focusing on agent operations and sourcing that delivers professional level agents who match customer profiles. The result has been a fast-growing company that attracts the best talent from 42 states and outperforms our competition. We provide:
In every industry
We are poised to service any industry on the market. Here are examples of some of the industries in which we have provided virtual contact center services:
NexRep makes a difference
Because we source our agents from 42 states around the country, we are able to be a contact center for you regardless of natural disasters. As an example, if Florida is experiencing a hurricane, we have agents in 41 other states to provide service to your customers.
We have the ability to recruit the best and the brightest because we are not confined to square mileage around a brick-and-mortar center.
We specifically recruit agents for your program with targeted interview questions related to your brand and your products and services. Next, we customize a certification process tailored to your product and brand. Then, a dedicated set of agents are scheduled to service only your customers; our agents are not shared across clients. This is a practice and philosophy which sets us apart from our competition.
- We can deploy agents from non-impacted regions
- We can scale quickly during emergency situations
- We protect your service levels by reducing your abandonment rate
- We have thousands of agents on a waitlist and are able to pick the best agents from anywhere
- This results in truly the best performance
- Better recruitment process
- Better quality agents
- Better performance and loyalty
What this means for our clients
Want to learn more and/or request a demo? Contact us!
Contact us today to learn more about how we can help you grow your business!