NexRep takes CX solutions to the next level by integrating flex scheduling with the most talented individuals the industry has to offer. The result is a better Agent Experience, which delivers better outcomes for your customers at a lower cost.
Better Agents
An untapped talent pool.
Talent matters and it’s time to bring it back into the equation. NexRep receives thousands of inquiries weekly, of which less than 5% are invited to join. Plus, the pool of agents who value flexibility in their schedule are older, more experienced, and more empathetic. Isn’t that who you want interacting with your customer?
Micro Shifts
Flex-schedule your agents when you need them.
NexFlex scheduling kicks the 8-hour shift to the curb. By scheduling in hourly increments instead of rigid long shifts, agents service your customers when the volume demands it. Plus, they love it because they can schedule around their lives. It’s a win for you, a win for them.
Cost Efficient
Quality meets reduced cost.
Stop tabletop staffing. It’s inefficient and doesn’t meet SLAs. NexRep is up to 35% more cost effective than conventional contact centers because there’s no shrinkage in our model. How do we solve for this? Contact us to find out.
