Travel & Hospitality

Handling Travel & Hospitality customer engagements requires scale, flex, and expertise. Agents sourced for our travel and hospitality clients add a critical ingredient often left out: empathy. Whether traveling for business or leisure, experiencing issues while planning or during travel can be very frustrating. And while most customers have learned to self-service, those who must contact directly need help now. NexRep’s deep experience in T&H customer solutions delivers flexibility to your booking and reservation systems, mitigating disruptions caused by fluctuations, peaks, and seasonal surges.

• Hotel, Airline, and Car Reservations
• Loyalty Program Management
• Technical Support
• Welcome & Onboarding
• Sales
• Customer Service