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NexRep

Customer experience is everything. NexRep can help you get it right.

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Why is customer experience so important?

98%

of customers say experience is important to brand choice and loyalty

84%

of customers say experience is as important as products and services

66%

of customers are willing to pay more for a great experience

32%

of customers would leave a brand they love after one bad experience

Some of the most successful enterprises and fastest growing startups trust NexRep’s Marketplace customer experience teams to help:

Foster customer loyalty & retention

Propel positive customer engagement

Increase first contact resolution

Improve crisis management

Boost customer conversions

Maximize average order value

Reduce customer service costs

Generate greater shareholder returns

Organizations We’ve Helped Include…

Better performance. Lower costs.

NexRep’s unparalleled workforce efficiencies and operational methodologies consistently save our clients up to 30-40% in costs. Our cutting-edge virtual platforms provide superior customer engagements, security, and quality. And our boundaryless talent pool and a hybrid of person-to-person interaction combined with Assessment AI leads to a broad network of exceptional agents creating exceptional customer experiences.

Our clients get results

Creating Better Customer Experiences

Prior to contracting with NexRep, our food delivery client outsourced their customer care to a brick-and-mortar facility. In a head-to-head test, NexRep’s network of agents outperformed the incumbent in CX and subsequently maintained performance while ramping 400% in four months.

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60%

Increase in Service Level

42%

Increase in CSAT Scores

Combining Scalability & Performance

Heading into its busy season, NexRep’s online travel booking client requested a ramp to handle significant increases in both phone and chat volume. NexRep successfully met the ramp request, while our network of agents outperformed other partners by 16% in customer satisfaction.

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70%

Ramp for Phone Volume

450%

Ramp for Chat Volume

Want to see how NexRep can help you deliver exceptional customer experiences?

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You’re in the right place if you’re looking for any of these services

Customer Care Exceeding customer experience expectations at a lower cost to you.

Business Continuity Seamless, reliable, and scalable. When times get tough, we’ve got your back.

Inbound Sales Optimizing your media investment with better conversion rates and AOV.

Outbound Sales Maximizing your ROI through pinpoint staffing, lead penetration, and conversion.

Learn more about our services

Happy agents produce happy customers.

At NexRep, it’s all about the human focus.

NexRep’s mission is to engage and empower a network of exceptionally happy agents delivering world-class customer experiences and exceptional results.

In today’s open talent economy, NexRep is at the forefront of mounting a revolution and is proud to offer modern-day opportunities to independent contractors.

We seek the best and brightest agents who desire good pay, flexible schedules, and interesting work with a reputable company that will help them achieve a more fulfilling work-life balance.

Thanks to that model, NexRep is quickly able to deploy a happy and engaged agent network that is 100% US-based, fully dedicated to your brand, and committed to your customers.

Ready for NexRep to deploy your dedicated customer experience agent network?

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