Energy & Utilities

Regardless of weather or service interruptions, NexRep’s platform is designed so that agents can deliver augmented customer care as an extension to your in-house team. Our unique hourly WFM process allows us to flex up on demand and ensure every customer in need has our agents’ attention. Our network of skilled, adaptable independent contractor agents offers the flexibility and scalability needed to handle both planned and unexpected spikes for regulated and unregulated energy, water, and gas utilities. With the NexRep platform by your side, you’ll be prepared for anything, from sudden weather changes to the everyday challenges of keeping homes and businesses running smoothly.

• Billing support
• New customer registrations
• Seasonal ramps
• On-demand ramps for adverse weather events