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Healthcare

No other contact type is higher touch than engaging with your patient. By blending deep experience with compassionate agents, the NexRep model delivers better outcomes for healthcare programs. Our platform ensures that HIPAA compliance and PHI are as secure as they would be in your own facility. The result is not just better CX outcomes but operational efficiency and revenue growth.

Image of sick child and worried mother talking to a healthcare agent.

Centralized Scheduling: NexRep’s platform will enhance patient scheduling efficiency with a single-call solution. Dedicated agents handle the entire process, cutting costs by up to 35%. One phone number seamlessly connects patients, staff, and physicians. Every call is promptly answered by an experienced, US-based agent with virtually no hold time.

Telehealth: NexRep stands as one of the nation’s leading telehealth solution providers. Leveraging cutting-edge technology and high-quality talent, our virtual care solutions offer consumers around-the-clock access to the precise level of care they need, exactly when they need it, reducing unnecessary emergency, urgent, or primary care visits.

Member/Patient Engagement: Achieving success in healthcare member engagement requires a balance of personalization, technology, and talent. Our agents ensure every consumer and patient experience is efficient, memorable, and action-driven.

Patient Support: NexRep’s marketplace provides agents who serve as Patient Ambassadors and Patient Liaisons to not only advocate for patients on drug but also to serve as their resource to handle concerns with insurance, appointments, and general information.

Learn more about how NexRep can drive better customer experience for you.