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Become a Customer Service Representative

Work remotely & set your own schedule

A great customer service opportunity for a tech-savvy people person

Are you tech-savvy, genuinely empathetic and passionate about helping others? Are you looking for an opportunity to work remotely? If so, this home-based customer service opportunity may be exactly what you’re looking for.

As a Customer Service Representative, you’ll be the first point of contact for patients needing home healthcare services. You will be responsible for receiving and responding to incoming calls from providers, referral sources, and potential patients by collecting and entering clinical and demographic information into a patient portal.

This remote, flexible opportunity pays independent contractors $12/hour.

Telemedicine Customer Service
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Ready to be a Customer Service Representative?

What to Expect


Essential Functions
  • Answer incoming calls
  • Review patient history as necessary
  • Follow policy and procedure guidelines
  • Answer questions as necessary
  • Verify patient membership
  • Collect and enter clinical and demographic information into the client’s patient portal
  • Help set appointments
  • Provide technical support as necessary
  • Remain up to date on policy and procedure guidelines
  • Participate in annual compliance training

About You

At least one year of customer service experience is required. Empathy and a passion for helping other people is also required. A medical background and familiarity with medical terminology will be a huge plus.

In addition, successful Customer Service Representatives are:

  • Able to work an average of at least 20 hours per week
  • Able to detect other peoples’ emotions and understand their perspective
  • Passionate about wanting to improve the quality and access to home healthcare
  • Able to maintain confidentiality and protect sensitive information
  • Passionate about providing exceptional service and willing to go above and beyond
  • Strong listening and spoken communication skills
  • Skilled writers, possessing a strong grasp of correct grammar, punctuation, and spelling
  • Skilled at typing both quickly and accurately
  • Able to strictly adhere to and stay up to date on policy and procedure guidelines
  • Proficient at using a computer to perform basic to intermediate tasks including copying and pasting, data entry, browser usage, downloading software, etc.
  • Able to work in a fast-paced environment, smoothly navigating across multiple applications, while simultaneously talking, listening, and collecting and entering patient information
  • Organized and detail-oriented
  • Flexible and able to adapt well to changes
  • Motivated to continuously learn
  • Able to apply feedback to improve systems and assist in developing a great customer experience

To be a Customer Service Representative, you will need the following, at a minimum:

  • Smartphone (iPhone or Android) for dual-factor authentication
  • Internet: High-speed, hard-wired
  • Operating System: Windows 10
  • Processor: Intel Core or Intel Pentium 4
  • Memory: 2GB of RAM
  • Browser: Internet Explorer 11 and latest version of Chrome or Firefox
  • Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • Sound: Sound card installed (standard on most computers)
  • Virus Protection: Up-to-date anti-virus software installed
  • Headset: USB noise-canceling headset
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Ready to be a Customer Service Representative?

Remote & Flexible

You’ll be taking calls and making money from the comfort and safety of your own home.

Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are 8:00 AM to 7:00 PM ET Monday through Friday. Weekend hours will be added over the next few months. You choose your own schedule within those hours of operation.


Certification

94% of independent contractors would recommend NexRep to their friends and family based on their certification experience.

Certification will take place within a live, instructor-led virtual classroom. You’ll join other independent contractors for a fun, interactive, and informative certification experience.

Certification will run for two weeks, Monday-Friday from 9:00 AM to 6:00 PM ET each day. Following certification, you will be eligible for a $700 certification bonus.

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Ready to be a Customer Service Representative?

Next Steps


After clicking “Get Started”, here are the next steps you will need to take:

  • Complete a brief questionnaire to make sure this opportunity is a good fit.
  • Register to become part of the NexRep Marketplace.
  • Complete an online assessment that typically takes about 20-30 minutes.
  • Schedule a time and talk with a NexRep Marketplace Coordinator. The call will likely take about 10 minutes.
  • Order and pass a background check. More details will be provided.
  • Complete paperwork including an Independent Contractor Agreement, W-9, and Direct Deposit Form. More details will be provided.
  • Travel to a nearby facility and pass a 9-panel drug screen. More details will be provided.
  • Opt-in to and pass monthly FACIS (Fraud Abuse Control Information System) checks that are conducted seamlessly and at no cost to you. More details will be provided.
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Ready to be a Customer Service Representative?

Independent contractors in the NexRep Marketplace tend to be pretty happy

98%

Are content to be working remotely (And that was even before COVID-19 arrived)

93%

Believe NexRep provides opportunities that are among the best in the industry

94%

Would recommend NexRep to others based on their certification experience

95%

Are content with the types of interactions they have with customers

Check out what others have to say about their NexRep Marketplace experience

NexRep’s Mission

NexRep was founded in 2009 with a mission to positively transform the lives of independent contractors within the contact center industry.

If we can succeed in improving quality of life, we believe we’ll see a happier network of agents. We believe happier agents will be more engaged in customer interactions, leading to happier customers. And when customers are satisfied, clients are too.

It all really comes down to one simple idea: everybody wins when we put people first.

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Ready to be a Customer Service Representative?

Frequently Asked Questions


Independent Contractor Relationship

Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity.

Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity. As such, you determine how much or how little you work. This client expects that each Customer Service Representative will average at least 20 hours of service per week.

NexRep’s independent contractor model is intended to maximize flexibility for both contractors and clients.


Scheduling & Flexibility

You’ll have the freedom to set your own schedule based on what works for you.

You’ll have the flexibility to set your own schedule inside your program’s hours of operation.

You can still provide services when traveling, assuming all of the following are true:

  • You are traveling within the U.S.
  • You have access to a quiet, distraction-free workspace
  • You have access to a hard-wired, high-speed internet connection
  • You have your computer and access to dual monitors and a noise-canceling USB headset

Contract Requirements

NexRep contracts with people in 42 states and the District of Columbia. The only states we do not currently contract in are: AR, CA, IL, NJ, NY, OR, RI, and WA. We do not currently contract with anyone outside of the US.

If your contract with NexRep has lapsed or if your prior Independent Contractor Agreement was terminated, you may be eligible to register for another opportunity after a six-month waiting period. Eligibility is determined by the reason for contract termination. A breach of contract would make you ineligible. Any misleading, false, or inaccurate information provided during registration will result in the immediate termination of the Independent Contractor Agreement with NexRep.

To be a Customer Service Representative, you will need the following, at a minimum

  • Smartphone (iPhone or Android) for dual-factor authentication
  • Internet: High-speed, hard-wired
  • Operating System: Windows 10
  • Processor: Intel Core or Intel Pentium 4
  • Memory: 2GB of RAM
  • Browser: Internet Explorer 11 and latest version of Chrome or Firefox
  • Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • Sound: Sound card installed (standard on most computers)
  • Virus Protection: Up-to-date anti-virus software installed
  • Headset: USB noise-canceling headset

To be a Customer Service Representative, you will need a PC. Macs cannot be used.

You do not need a landline phone to be part of the NexRep Marketplace. You will need a hard-wired, high-speed internet connection and a noise-cancelling USB headset.


Online Assessment

The online assessment is intended to give you a better sense of what to expect, and to determine fit with the client programs we currently have available.

The assessment takes most people between 20 and 30 minutes to complete.

Not everyone is a fit for the opportunities we currently have available. Clients determine matching criteria. Now that you’ve registered and completed the assessment, when new opportunities become available, we may reach out to alert you to those opportunities if it appears you would be a good fit.


Certification

NexRep never charges Marketplace Contractors a fee of any kind. You will not be charged any fees for certification. Certification is 100% client sponsored.

Certification for this program will run for two weeks, Monday-Friday from 9:00 AM to 6:00 PM ET each day. Following certification, you will be eligible for a $700 certification bonus.


Money & Benefits

This customer service opportunity has an invoice rate of $12/hr.

As an independent contractor, you will have the freedom to work remotely and the flexibility to set your own schedule. That comes with significant cost-savings on things like gas and other automotive expenses, clothes, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.

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Ready to be a Customer Service Representative?