Insights Business Analyst

Job Summary

The Insights Business Analyst is a key member of the Marketing & Insights team, working cross-functionally to gather reporting requirements, understand business needs, analyze data sources and existing reports, assist with data modeling, and create user interface mockups for reporting.

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Essential Functions

• Assist with project management for reporting projects and serve as a liaison between Business Insights and stakeholders
• Collaborate with Operations, Client Services, and other internal and external stakeholders to define and document user stories, acceptance criteria, basic functional and non-functional specifications, and process flows to correctly convey requirements to the Business Insights team
• Synthesize data from multiple, often disparate sources
• Assist in the creation of data models, data mapping documents, and data set requirements
• Assist in the evaluation of data integration options
• Design and present user interface mockups to internal stakeholders, seeking sign-off before report development commences
• Assist with report development as needed
• Perform ad hoc analyses to support business insight needs

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Position Requirements

• Bachelor’s degree in Business, Economics, Mathematics, Statistics or related field
• 3+ years in a business analyst role
• 1+ year of experience in project management, including experience with various Agile methodologies
• 1+ year of SQL experience, preferably in Microsoft SQL Server Management Studio
• 1+ year of Microsoft Power BI experience
• Experience in data modeling, including Entity Relationships or UML highly preferred
• Advanced Microsoft Excel skills
• Highly skilled critical thinker and creative problem solver
• Ability to thrive in a fast-paced, dynamic environment
• Highly organized and efficient
• Ability to communicate verbally and in writing across all levels of the organization
• Ability to synthesize data from multiple sources into concise business recommendations
• Contact center experience preferred, but not required

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*Candidates selected to move forward in the process will be required to take an assessment and complete a short project.

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Hours & Travel

We offer a flexible office culture, with the expectation that most work will be completed Monday-Friday during daytime hours. Limited evening, weekend, and holiday hours may be required to meet client needs. Some travel may occasionally be required, up to 10% of the time.

This will be a remote work position available to candidates in the United States.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.