Associate Operations Manager

Job Summary

The Associate Operations Manager is responsible for managing local scheduling and real-time operations that facilitate the maximization of resources (human and automated) to achieve client’s customer satisfaction, productivity, schedule adherence, and economic goals.

Essential Functions

• Align Marketplace Resource Team to meet economic goals to maintain company margins
• Maintain professional communications with NexRep’s clients
• Escalate and direct contingency plans as needed
• Identify and escalate local and network issues as needed to management
• Participate in post-mortem analysis of problems
• Review all KPIs and SLAs related to client performance standards
• Participate in daily, weekly, monthly, and annual planning processes as required
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
• Keeps direct supervisor promptly and fully informed of all relevant business matters
• Perform  all necessary supervisory functions to effectively and efficiently manage their direct reports
• Maintain a qualified staff
• Recommend  salary adjustments, transfers, promotions, and dismissals
• Ensure proper training of direct reports
• Develop individuals for future advancement
• Maintain a favorable working relationship with all other company employees

Position Requirements

• Proficiency in Microsoft Office 365
• Leadership and managerial skills
• Analytical problem-solving skills
• Ability to build and maintain strong client relationships
• Ability to make real time assessments and decisions
• Ability to create a team-centric environment

Hours & Travel

Evening, weekend and holiday hours may be required to meet client needs. Travel to the NexRep client’s location for business meetings may be required from time-to-time and NexRep will reimburse for travel expenses incurred.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.