Become a Customer Service Representative

Work from home & set your own schedule

Computer-based, nonemergency healthcare services – also known as telemedicine – is a rapidly growing industry with virtually limitless opportunity. In this customer service role, you’ll gain valuable experience providing services for our client, Teladoc, a leading telemedicine provider.

If you’re detail-oriented, discreet, professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you’re looking for.

Teladoc WFH

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What to Expect

Essential Functions
  • Answer incoming calls
  • Assist with and verify patient registration
  • Connect patients with doctors
  • Set appointments
  • Help manage billing
  • Troubleshoot basic technical issues
  • Maintain documentation

Who Best Fits This Role

You’ll do great in this role if you have a passion for customer care, a positive attitude, and excellent communication skills. A medical background is a definite plus. It’s also essential to have:

  • Strong attention to detail
  • The ability to maintain a focused, professional environment
  • Empathy, patience, and integrity
  • Self-sufficiency and strong organization skills
  • Strong multitasking skills, including the ability to utilize a variety of resources and computer applications simultaneously
  • The ability to maintain confidentiality and secure sensitive information

Your Home Office Environment

Because NexRep Marketplace contractors perform services remotely and independently, you’ll need a quiet, dedicated, paperless and cell phone free workspace, along with:

  • Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
  • A PC with Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
  • At least 8GB of RAM
  • An Intel Core or Intel Pentium 4 Processor
  • Up-to-date antivirus software
  • Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • A USB noise-cancelling headset

Where NexRep Contracts

NexRep contracts with people in 32 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Hear what it’s like firsthand from Teladoc Customer Service Contractors!


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Flexible Hours of Operation

As a Teladoc Customer Service Representative, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t.

Hours of operation are 24/7, giving you complete flexibility to work when it’s best for you. Overnight hours are limited, however, making this an especially great opportunity for someone seeking morning, afternoon, or evening hours.

Flexible Self-Scheduling
Pay and Perks

This customer service role starts at $10 per hour. Independent contractors that service 20+ hours a week will receive $12.50 per hour for any hours serviced between 8am-8pm EST. Contractors that service 30+ hours in a week will receive $15 per hour for any hours serviced between 8am-8pm EST.

Plus, your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements.

You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll be eligible for a $350 certification bonus and receive:

  • One-on-one mentorship
  • Free certification and ongoing development opportunities
  • The freedom and flexibility to choose your own schedule, within the client’s hours of operation
  • The chance to achieve better work-life balance

You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.

Cost Savings

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Next steps to get started in customer service

Registration, Assessment, and Phone Screening

Click “Get Started” to register with the NexRep Marketplace. As part of your registration, you’ll be asked to complete an assessment. This immersive experience is designed to give you insight into what it’s like to be a Customer Service Representative, and determine if this opportunity is a good mutual fit. Set aside at least 15 to 20 minutes for the assessment. (Don’t worry – it’s fun!)

10-Minute Call With a Marketplace Coordinator

Schedule and participate in a 15-minute call with a NexRep Marketplace Coordinator. During this call, you’ll learn more about the opportunity and discuss all the important details.

Client-Sponsored Certification

To provide you with the knowledge needed to be successful as a Customer Service Representative for Teladoc, you’ll participate in a thorough remote Certification Program before ever taking a call.

Certification is free, computer-based, and allows for plenty of interaction. Certification classes span two consecutive weeks, Monday through Friday, with eight hours of online classroom time each day. Once you successfully complete certification, you’ll be eligible for a $350 certification bonus. Nice!


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Frequently Asked Questions

Independent Contractor Relationship

An independent contractor (also known as 1099 contractor) provides services established in a contract that address both the contractor’s terms and preferences, and the company’s/client’s requirements. Unlike traditional employees, or W2 employees, independent contractors do not work regularly for an employer, but work on their own schedule and as required. That’s why independent contractors are responsible to pay their own taxes, versus having taxes withdrawn from a regular paycheck.

In the NexRep Marketplace, we use independent contractors to maximize flexibility for both the contractor and our client, while also providing a better work-life balance for the contractor. On average, most Marketplace contractors service between 20-30 hours per week, but ultimately, how much time you put in is up to you.

NexRep contracts with people in 32 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Yes! If you’re travelling within the United States, you can still provide services if:

  • You have access to a quiet, distraction-free workspace
  • You have access to hard-wired, high-speed Internet
  • You have access to your computer, dual monitors, and noise cancelling headset

If your contract with the NexRep Marketplace has lapsed, or if your prior Independent Contractor Agreement was terminated, you may be eligible to register after a six-month waiting period. However, if there was a breach of contract, meaning you did not satisfy the terms of your agreement, you would not be eligible for future opportunities.

Our clients determine the criteria required for an opportunity, and as you might expect, not everyone is a good fit for every opportunity. However, you’ll remain registered with the NexRep Marketplace, and if there’s a good match between your background and a future opportunity, we’ll have the information we need to reach out to you.

NexRep is a Marketplace Platform connecting US-based contact center professionals with third-party clients. Since our founding in 2009, our mission has been to positively transform people’s lives by providing opportunities that promote a better quality of life. We believe that happier agents will be more engaged during customer interactions and deliver exceptional customer experiences. And when customers are delighted, our clients are, too. NexRep puts people first because everybody wins. We hope you’ll join us!

Hear what Marketplace Contractors have to say about their quality of life!


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