Help food lovers have a great dining experience!
Work remotely & set your own schedule
Do you love food and want to help fellow foodies have a great dining experience? You can work from home and earn money while helping hungry customers get the most out of their meals! As a Work from Home Customer Care Representative, you’ll take calls and emails from Panda Express customers looking for support.
As the home of American Chinese food, Panda Express creates comforting, delicious food for customers craving familiar Chinese cuisine with an American twist. From the original Orange Chicken to noodles that feel like home, Panda Express has spent 40 years delivering freshness and flavor to its customers.
The customers you speak with are seeking support or information about nutrition and food quality, and offering feedback on their dining experience. If you can offer a warm, friendly voice and communicate with customers honestly and clearly, this opportunity is a great fit for you!
This remote opportunity pays independent contractors $12 per hour.
What You’ll Do
You will assist Panda Express customers by answering questions, listening to feedback, and helping improve their dining experience. While helping customers, you will:
- Respond to incoming calls and emails
- Answer customer questions with informed, fact-based communication
- Collect information by reviewing communication history and the details of the current situation
- Creatively resolve customer issues
- Use a variety of systems and informational resources to research and respond to customer inquiries
- Uphold Panda Express values, policies, and procedures
About You
You’re excited about the customer dining experience and the quality of their meals! Successful Work from Home Customer Care Representatives supporting Panda Express will have:
- Some prior customer care experience
- Strong written and oral communication skills
- The ability to empathize
- A friendly and professional attitude
- Good problem solving and de-escalation skills
- Commitment to transparency and fact-based communication
- Strong interpersonal skills
- A good understanding of PCs
- The ability to navigate web browsers and other software
- Excellent organizational skills and time management
Your Home Office Environment
You will need a computer and equipment that meets the following specifications, at minimum:
- Computer: PC with Microsoft Windows 10 (Macs are NOT supported at this time)
- Memory: At least 8 GB of RAM
- Internet: High-speed, hard-wired internet
- Display: Two monitors recommended
- USB noise-cancelling headset
- Webcam
- Up-to-date antivirus software
It’s Remote and Flexible
You’ll be responding to calls and emails from the customers of Panda Express and making money from the comfort and safety of your own home.
Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. That means you’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are:
- Monday-Friday, 12pm – 9pm ET
- Saturday-Sunday, 12pm – 8pm ET
You choose your own hours within those hours of operation.
Pay and Perks
This opportunity pays independent contractors $12 per hour. Plus, your remote, independent contractor status gives you the freedom to work in the comfort of your own home, which comes with some great perks like:
- The freedom and flexibility to choose your own schedule, within the client’s hours of operation
- Savings in expenses related to transportation, childcare, or eldercare
- No commute gives you time back in your day
- The chance to achieve better work-life balance
You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.
Where NexRep Contracts
NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Ready to be a Work From Home Customer Care Representative?
Independent contractors in the NexRep Marketplace tend to be pretty happy
Are content to be working from their own home office (even before COVID-19)
Believe NexRep provides opportunities that are among the best in the industry
Would recommend NexRep to others based on their certification experience
Are content with the types of interactions they have with customers
Check out what others have to say about their NexRep Marketplace experience
What’s in it for you?
Some of the perks you can expect from being a Work From Home Customer Care Representative within the NexRep Marketplace include:
Freedom
- You get to be your own boss, meaning you decide how much or how little you work.
- Gain financial freedom by earning money when it is most convenient for you.
- Since you set your own schedule, you can further maximize your earning potential.
- You get to work from the comfort of your own home. If you ever move, your business moves with you.
Support
- Our onboarding team is available to help you get up and running quickly and easily.
- You’ll go through live, instructor-led certification to help you feel prepared and confident before ever taking a call.
- On-demand access to a team of Resource Specialists, available to help you in real-time.
Cost Savings
- There’s no need for a commute when you work from home! Work From Home Customer Care Representatives in the NexRep Marketplace save an average of $4,800 in gas and other auto-related expenses each year.
- Working from home also means being able to wear your casual clothes every day, saving you $1,000 or more per year in professional attire purchases.
- As an Independent Marketplace Contractor working from home, you’ll qualify for home office tax deductions, reducing your annual tax burden by up to $1,500.
NexRep’s Mission
NexRep was founded in 2009 with a mission to positively transform the lives of independent contractors within the contact center industry.
If we can succeed in improving quality of life, we believe we’ll see a happier network of agents. We believe happier agents will be more engaged in customer interactions, leading to happier customers. And when customers are satisfied, clients are too.
It all really comes down to one simple idea: everybody wins when we put people first.
Ready to be a Work From Home Customer Care Representative?
Frequently Asked Questions
Independent Contractor Relationship
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity.
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity. As such, you determine how much or how little you work. Most Marketplace Contractors work between 20 to 30 hours per week.
NexRep’s independent contractor model is intended to maximize flexibility for both contractors and clients.
Scheduling & Flexibility
You’ll have the freedom to set your own schedule based on what works for you.
You’ll have the flexibility to set your own schedule inside your program’s hours of operation.
You can still provide services when traveling, assuming all of the following are true:
- You’re traveling within the U.S.
- You have access to a quiet, distraction-free workspace
- You’re able to access to a hard-wired, high-speed internet connection
- You have your computer and access to dual monitors and a noise-canceling USB headset
Contract Requirements
NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
If your contract with NexRep has lapsed or if your prior Independent Contractor Agreement was terminated, you may be eligible to register for another opportunity after a six-month waiting period. Eligibility is determined by the reason for contract termination. A breach of contract would make you ineligible. Any misleading, false, or inaccurate information provided during registration will result in the immediate termination of the Independent Contractor Agreement with NexRep.
At this time, Nexrep does not have specific computer requirements, though individual clients may. We recommend the following system specifications, at a minimum:
- Computer: PC with Microsoft Windows 10 (Macs are NOT supported at this time)
- Memory: At least 8 GB of RAM
- Internet: High-speed, hard-wired internet
- Display: Two monitors recommended
- A USB noise-cancelling headset
- Webcam
- Up-to-date antivirus software
Operating system specifications vary by client program. For this program, Macs are NOT supported at this time.
You do not need a landline phone to be part of the NexRep Marketplace. You will need a hard-wired, high-speed internet connection and a noise-cancelling USB headset.
Online Assessment
The online assessment is intended to give you a better sense of what to expect, and to determine fit with the client programs we currently have available.
The assessment takes most people between 20 and 30 minutes to complete.
Not everyone is a fit for the opportunities we currently have available. Clients determine matching criteria. Now that you’ve registered and completed the assessment, when new opportunities become available, we may reach out to alert you to those opportunities if it appears you would be a good fit.
Certification
NexRep never charges Marketplace Contractors a fee of any kind. You will not be charged any fees for certification. Certification is 100% client sponsored.
Certification runs for five consecutive days, with eight hours of classroom time per day.
Perks of Contracting
As an independent contractor, you will have the freedom to work remotely and the flexibility to set your own schedule. That comes with significant cost-savings on things like transportation, childcare, or eldercare.