Become a Customer Service Representative
Work remotely & set your own schedule
Help others from the comfort of your own home
If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work from home opportunity may be just what you’re looking for.
As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.
This remote, flexible opportunity pays independent contractors $13 per hour. After completing additional certification at a later date to handle more complex call types, contractors will also receive a $250 incentive.
***Plus, all contractors who join us for certification starting between December 2nd and December 9th will be eligible to earn a lot of extra cash for the holidays! See the ‘Pay and Perks’ section below for details!
Ready to be a Customer Service Representative?
What to Expect
Essential Functions
- Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
- Actively assisting with enrollment, program applications, and set up in applicable systems
- Retrieving information to assist caregivers with any payroll-related inquiries
- Utilizing de-escalation techniques when supporting upset or frustrated callers
- Offering guidance and directions to both caregivers and patients to effectively resolve any issues they’re facing
- Documenting information and outcomes as necessary
About You
To support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice when appropriate.
In addition, successful Customer Service Representatives have the following characteristics:
- The ability to offer empathy, patience, and a friendly demeanor at all times
- The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
- Great active listening skills
- Excellent written and verbal communication skills
- Strong attention to detail
- The ability to multitask and adapt to change in a fast-paced environment
- A quality-focused mindset and a desire to achieve first call resolution whenever possible
- The ability to accurately and confidently work with numbers and discuss money
Your Home Office Environment
To be a Customer Service Representative, you will need:
- A computer meeting these criteria:
- Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
- Memory: 8GB of RAM
- CPUs (Speed * Processors): 6
- Hard Drive: At least 500MB of free hard drive space
- Sound: Sound card (standard on most computers)
- Up-to-date anti-virus software
- Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
- Dual monitors
- A USB noise-canceling headset
- A webcam for your certification experience
Where NexRep Contracts
NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Ready to be a Customer Service Representative?
Remote & Flexible
You’ll be taking calls and making money from the comfort of your own home.
Plus you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. You’ll have the flexibility to set your schedule within those hours of operation.
Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you’d prefer to service fewer than 20 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.
Pay and Perks
This flexible opportunity pays independent contractors $13 per hour. After completing additional certification at a later date to handle more complex call types, contractors will also receive a $250 incentive. The additional certification is currently expected to be in January of 2025, though that is subject to change.
***Plus, all contractors who join us for certification starting between December 2nd and December 9th will be eligible to earn a lot of extra cash for the holidays! Here’s the deal:
For each week you service between December 9th and December 21st, you’ll be eligible for the following:
- If you service between 20 to 24 hours from Monday through Saturday, you’ll receive an additional $30 in your invoice for that week.
- If you service between 25 to 29 hours from Monday through Saturday, you’ll receive an additional $75 in your invoice for that week.
- If you service 30 or more hours from Monday through Saturday, you’ll receive an additional $160 in your invoice for that week.
So, if you join us for the certification class starting on December 2nd and then service between 20 to 24 hours each of the two weeks from December 9th through December 21st, you will receive an additional $30 for each of those weeks, totaling $60!
And if you really want to make some extra cash for the holidays, join us for the certification class starting on December 2nd, service 30 or more hours each of the two weeks from December 9th through December 21st, and you’ll receive an additional $160 for each of those weeks, totaling $320!
That’s on top of the normal $13 per hour you will be able to invoice for!
Please note: This promotion is currently available only to contractors joining us for one of the certification classes starting between December 2nd and December 9th, and only applies to the two weeks between December 9th and December 21st.
Your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements.
You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll receive:
- One-on-one mentorship
- Free certification to provide you with the information you need to be successful as a Customer Service Representative
- The freedom and flexibility to choose your own schedule, within the client’s hours of operation
- The chance to achieve better work-life balance
You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.
Ready to be a Customer Service Representative?
Next steps to get started
Independent contractors in the NexRep Marketplace tend to be pretty happy
Are content to be working remotely (And that was even before COVID-19 arrived)
Believe NexRep provides opportunities that are among the best in the industry
Would recommend NexRep to others based on their certification experience
Are content with the types of interactions they have with customers
Check out what others have to say about their NexRep Marketplace experience
NexRep’s Mission
NexRep was founded in 2009 with a mission to positively transform the lives of independent contractors within the contact center industry.
If we can succeed in improving quality of life, we believe we’ll see a happier network of agents. We believe happier agents will be more engaged in customer interactions, leading to happier customers. And when customers are satisfied, clients are too.
It all really comes down to one simple idea: everybody wins when we put people first.
Ready to be a Customer Service Representative?
Frequently Asked Questions
Independent Contractor Relationship
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity.
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity. As such, you determine how much or how little you work. Most Marketplace Contractors work between 20 to 30 hours per week.
NexRep’s independent contractor model is intended to maximize flexibility for both contractors and clients.
Scheduling & Flexibility
You’ll have the freedom to set your own schedule based on what works for you. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you’d prefer to service fewer than 20 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.
You’ll have the flexibility to set your own schedule inside your program’s hours of operation.
You can still provide services when traveling, assuming all of the following are true:
- You are traveling within the U.S.
- You have access to a quiet, distraction-free workspace
- You have access to a hard-wired, high-speed internet connection
- You have your computer and access to dual monitors and a noise-canceling USB headset
Contract Requirements
NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
If your contract with NexRep has lapsed or if your prior Independent Contractor Agreement was terminated, you may be eligible to register for another opportunity after a six-month waiting period. Eligibility is determined by the reason for contract termination. A breach of contract would make you ineligible. Any misleading, false, or inaccurate information provided during registration will result in the immediate termination of the Independent Contractor Agreement with NexRep.
To be a Customer Service Representative, you will need the following, at a minimum
- Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
- Operating System: Windows 10 or 11
- Memory: 8GB of RAM
- CPUs (Speed * Processors): 6
- Hard Drive: At least 500MB of free hard drive space
- Sound: Sound card (standard on most computers)
- Up-to-date anti-virus software
- Dual monitors
- A USB noise-canceling headset
- A webcam for your certification experience
To be a Customer Service Representative, you will need a Windows PC.
You do not need a landline phone to be part of the NexRep Marketplace. You will need a hard-wired, high-speed internet connection and a noise-cancelling USB headset.
Online Assessment
The online assessment is intended to give you a better sense of what to expect, and to determine fit with the client programs we currently have available.
The assessment takes most people between 20 and 30 minutes to complete.
Not everyone is a fit for the opportunities we currently have available. Clients determine matching criteria. Now that you’ve registered and completed the assessment, when new opportunities become available, we may reach out to alert you to those opportunities if it appears you would be a good fit.
Certification
NexRep never charges Marketplace Contractors a fee of any kind. You will not be charged any fees for certification. Certification is 100% client sponsored.
Certification runs for a total of ten days, with eight hours of classroom time per day. The first five days will be completed prior to servicing for PPL, and the last five days will be completed at a later date (currently expected to be in January 2025, though that is subject to change).
Money & Benefits
This customer service opportunity has an invoice rate of $13/hr.
As an independent contractor, you will have the freedom to work remotely and the flexibility to set your own schedule. That comes with significant cost-savings on things like gas and other automotive expenses, clothes, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.