Become a Customer Service Representative
Where customer service meets compassion.
Make a meaningful difference for people navigating the cost of their prescription medications and the process of accessing available assistance.
In this remote opportunity, you’ll be a trusted resource for individuals seeking support through prescription savings and assistance programs, answering questions, explaining the enrollment process, and helping them understand their available options.
If you’re a compassionate, detail-oriented problem solver who takes pride in providing exceptional service and helping people feel supported, this may be just what you’re looking for.
This remote, flexible opportunity pays independent contractors $15 per hour.
Ready to be a Customer Service Representative?
What to Expect
What You’ll Be Doing
- Handling incoming and outgoing phone calls, responding to customer questions, and explaining program requirements
- Obtaining patient financial records and other required documentation, verifying insurance benefits, and reviewing patient records and established guidelines to determine eligibility for assistance programs
- Processing orders for specialty medications, including obtaining and documenting the required authorizations
- Handling all customer interactions with compassion and professionalism, including those with upset or frustrated callers
- Documenting and escalating complex adverse events or product quality complaints according to detailed client and program guidelines
- Ensuring compliance with established processes, procedures, and regulations concerning medication ordering, medication distribution, and communication protocols
About You
At least one year of experience in a call center customer service environment is preferred, and medical office, pharmacy, or non-clinical medical experience is very helpful. To be a successful Customer Service Representative for this client, it’s also essential to have:
- Strong written and verbal communication skills to clearly and effectively explain information to customers
- Great active listening skills, and the ability to ask probing questions as needed
- Strong analytical and problem-solving skills
- Excellent attention to detail
- Computer proficiency to navigate multiple programs and databases while assisting customers
- The ability to consistently deliver compassionate, high-quality customer service in a fast-paced, high-volume environment
- Effective de-escalation skills when handling difficult calls
Your Home Office Environment
To be a Customer Service Representative, you will need a Windows PC. Chromebooks and Macs cannot be used. You will need a computer and equipment meeting the following specifications, at a minimum:
- Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
- A PC with Windows 11 (Macs and Chromebooks are not supported at this time)
- At least 8GB of RAM, with at least 4GB available for use
- A processor capable of reliably running all required software and programs simultaneously
- Up-to-date antivirus software
- Dual monitors, each capable of displaying at least 1024 x 768 pixels
- A USB noise-cancelling headset
- A webcam for your Certification experience
- A smart phone to facilitate dual-factor authentication
Where NexRep Contracts
NexRep contracts with people in 31 states. You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US.
Ready to be a Customer Service Representative?
Remote & Flexible
You’ll be taking calls and making money from the comfort of your own home.
Plus you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t, within the client’s hours of operation.
Hours of operation are Monday through Friday, 8:00 AM to 8:00 PM ET.
Please note that this third-party client requires that each independent contractor services a minimum of 20 hours per week. If you’d prefer to service fewer than 20 hours per week as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.
Pay and Perks
This customer service opportunity pays independent contractors $15 per hour.
Plus, your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements.
You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll receive:
- Access to program experts who are available to meet with you upon request
- Free certification to provide you with the information you need to be successful as a Customer Service Representative. Certification runs for 10 days, Monday-Friday, with up to 4 hours of online class time per day and 2 hours of self-paced online work each day. Certification options, while available, are: 9:00 AM – 3:00 PM ET OR 2:00 PM – 8:00 PM ET.
- Opportunity to earn up to $300 in certification incentives in your first month of servicing by reaching the milestones below:
- Completing certification and servicing at least 10 hours in Week 1: $50
- Servicing at least 10 hours in Week 2: $50
- Servicing at least 30 hours per week in Weeks 3 and 4: $200
- The freedom and flexibility to choose your own schedule, within the client’s hours of operation
- The chance to achieve better work-life balance
You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.
Ready to be a Customer Service Representative?
Next steps to get started
Independent contractors in the NexRep Marketplace tend to be pretty happy
Are content to be working remotely (And that was even before COVID-19 arrived)
Believe NexRep provides opportunities that are among the best in the industry
Would recommend NexRep to others based on their certification experience
Are content with the types of interactions they have with customers
Check out what others have to say about their NexRep Marketplace experience
NexRep’s Mission
NexRep was founded in 2009 with a mission to positively transform the lives of independent contractors within the contact center industry.
If we can succeed in improving quality of life, we believe we’ll see a happier network of agents. We believe happier agents will be more engaged in customer interactions, leading to happier customers. And when customers are satisfied, clients are too.
It all really comes down to one simple idea: everybody wins when we put people first.
Ready to be a Customer Service Representative?
Frequently Asked Questions
Independent Contractor Relationship
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity.
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity. As such, you determine how much or how little you work. Please note that this third-party client requires that each independent contractor services a minimum of 20 hours per week. If you’d prefer to service fewer than 20 hours per week as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.
NexRep’s independent contractor model is intended to maximize flexibility for both contractors and clients.
Scheduling & Flexibility
You’ll have the freedom to set your own schedule based on what works for you.
You’ll have the flexibility to set your own schedule inside your program’s hours of operation.
You can still provide services when traveling, assuming all of the following are true:
- You are traveling within the U.S.
- You have access to a quiet, distraction-free workspace
- You have access to a hard-wired, high-speed internet connection
- You have your computer and access to dual monitors and a noise-canceling USB headset
Contract Requirements
NexRep contracts with people in 31 states. You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US.
If your contract with NexRep has lapsed or if your prior Independent Contractor Agreement was terminated, you may be eligible to register for another opportunity after a six-month waiting period. Eligibility is determined by the reason for contract termination. A breach of contract would make you ineligible. Any misleading, false, or inaccurate information provided during registration will result in the immediate termination of the Independent Contractor Agreement with NexRep.
To be a Customer Service Representative, you will need the following, at a minimum
- Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
- A PC with Windows 11 (Macs and Chromebooks are not supported at this time)
- At least 8GB of RAM, with at least 4GB available for use
- A processor capable of reliably running all required software and programs simultaneously
- Up-to-date antivirus software
- Dual monitors, each capable of displaying at least 1024 x 768 pixels
- A USB noise-cancelling headset
- A webcam for your Certification experience
- A cell phone to facilitate dual-factor authentication
To be a Customer Service Representative, a Windows operating system must be used.
You do not need a landline phone to be part of the NexRep Marketplace. You will need a hard-wired, high-speed internet connection and a noise-cancelling USB headset.
Online Assessment
The online assessment is intended to give you a better sense of what to expect, and to determine fit with the client programs we currently have available.
The assessment takes most people between 20 and 30 minutes to complete.
Not everyone is a fit for the opportunities we currently have available. Clients determine matching criteria. Now that you’ve registered and completed the assessment, when new opportunities become available, we may reach out to alert you to those opportunities if it appears you would be a good fit.
Certification
NexRep never charges Marketplace Contractors a fee of any kind. You will not be charged any fees for certification. Certification is 100% client sponsored.
Certification runs for 10 days, Monday-Friday, with up to 4 hours of online class time per day and 2 hours of self-paced online work each day.
Money & Benefits
This opportunity has an invoice rate of $15 per hour.
As an independent contractor, you will have the freedom to work remotely and the flexibility to set your own schedule. That comes with significant cost-savings on things like gas and other automotive expenses, clothes, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.