Teladoc Customer Service Rep
Customer service opportunities for people who want to help people
As a Customer Service Representative, you’ll be taking inbound calls from Teladoc customers. You’ll help connect patients with doctors, assist with patient registrations, verify memberships, set appointments, help manage billing, and troubleshoot basic technical issues.
If you’re detail-oriented, discreet and professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you’re looking for.
This remote, flexible opportunity pays independent contractors $12.50 per hour.
Ready to be a Customer Service Representative?
See what others have to say about their experience supporting Teladoc as a Customer Service Representative within the NexRep Marketplace
What to Expect
Essential Functions
- Answer incoming calls
- Review customer history as necessary
- Follow policy and procedure guidelines
- Register patients
- Verify memberships
- Add customer to the appointment queue
- Help answer billing questions and resolve billing issues
- Help with basic technical issues
- Document information and outcomes as necessary
About You
Prior customer care experience is required. A medical background is a huge plus. You will need a paperless work area and cell phone free environment.
In addition, successful Customer Service Representatives have the following characteristics:
- Strong attention to detail
- Excellent communication skills
- Able to maintain a focused, professional environment
- Positive attitude
- Empathy, patience, and integrity
- Self-sufficient and organized
- Strong multitasking skills, including the ability to utilize a variety of resources and computer applications simultaneously
- Able to maintain confidentiality and secure sensitive information
To be a Customer Service Representative for Teladoc, you will need a Windows PC. Macs and Chromebooks are not supported at this time. In addition, you’ll need a computer and equipment meeting the following specifications, at a minimum:
- Headset: USB noise-canceling headset
- Internet: High-speed, hard-wired (no Wi-Fi or Satellite)
- Operating System: Windows 10 or 11
- Processor: Intel Core or Intel Pentium 4
- Memory: 8GB of RAM
- At least 200MB of free hard drive space
- Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
- Sound: Sound card installed (standard on most computers)
- Virus Protection: Up-to-date anti-virus software installed
Ready to be a Customer Service Representative?
Remote & Flexible
You’ll be taking calls and making money from the comfort of your own home.
Plus you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are 24/7, giving you complete flexibility to work when it’s best for you. Overnight hours are limited, however, making this an especially great opportunity for someone seeking morning, afternoon, or evening hours.
Certification
94% of independent contractors would recommend NexRep to their friends and family based on their certification experience.
Certification will take place within a live, instructor-led virtual classroom. You’ll join other independent contractors for a fun, interactive, and informative certification experience.
Certification will run for two weeks, Monday-Friday, with eight hours of classroom time per day. After passing certification and servicing at least 10 hours per week for each of the 4 weeks following certification, you’ll be eligible for a $250 certification incentive.
Ready to be a Customer Service Representative?
Frequently Asked Questions
Independent Contractor Relationship
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity.
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity. As such, you determine how much or how little you work. Most Marketplace Contractors work between 20 to 30 hours per week.
NexRep’s independent contractor model is intended to maximize flexibility for both contractors and clients.
Scheduling & Flexibility
You’ll have the freedom to set your own schedule based on what works for you.
You’ll have the flexibility to set your own schedule inside your program’s hours of operation.
You can still provide services when traveling, assuming all of the following are true:
- You are traveling within the U.S.
- You have access to a quiet, distraction-free workspace
- You have access to a hard-wired, high-speed internet connection
- You have your computer and access to dual monitors and a noise-canceling USB headset
Contract Requirements
NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
If your contract with NexRep has lapsed or if your prior Independent Contractor Agreement was terminated, you may be eligible to register for another opportunity after a six-month waiting period. Eligibility is determined by the reason for contract termination. A breach of contract would make you ineligible. Any misleading, false, or inaccurate information provided during registration will result in the immediate termination of the Independent Contractor Agreement with NexRep.
To be a Customer Service Representative supporting this client, you will need the following, at a minimum:
- Headset: USB noise-canceling headset
- Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
- Operating System: Windows 10 or 11
- Processor: Intel Core or Intel Pentium 4
- Memory: 8GB of RAM
- At least 200MB of free hard drive space
- Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
- Sound: Sound card installed (standard on most computers)
- Virus Protection: Up-to-date anti-virus software installed
To be a Customer Service Representative, you will need a PC. Macs and Chromebooks cannot be used.
You do not need a landline phone to be part of the NexRep Marketplace. You will need a hard-wired, high-speed internet connection and a noise-cancelling USB headset.
Online Assessment
The online assessment is intended to give you a better sense of what to expect, and to determine fit with the client programs we currently have available.
The assessment takes most people between 20 and 30 minutes to complete.
Not everyone is a fit for the opportunities we currently have available. Clients determine matching criteria. Now that you’ve registered and completed the assessment, when new opportunities become available, we may reach out to alert you to those opportunities if it appears you would be a good fit.
Certification
NexRep never charges Marketplace Contractors a fee of any kind. You will not be charged any fees for certification. Certification is 100% client sponsored.
Certification for this program is full-time, spanning two weeks, Monday through Friday, with eight hours of classroom time each day.
Money & Benefits
This customer service opportunity pays independent contractors $12.50 per hour.
As an independent contractor, you will have the freedom to work remotely and the flexibility to set your own schedule. That comes with significant cost-savings on things like gas and other automotive expenses, clothes, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.