Become a Patient Resource Specialist
Make a difference while working from home as a Patient Resource Specialist
As a Patient Resource Specialist, you’ll provide services for our client, an innovative biotechnology and pharmaceutical company that is dedicated to reducing the barriers that prevent people from accessing and affording the medications they need. You’ll provide compassionate customer service to their patients via outbound and inbound calls.
Unlike many customer service opportunities, where you often don’t know who you’ll be engaging with on any given day, you’ll be assigned to a set list of patients. You’ll build ongoing professional relationships with your assigned patients, reaching out to them at periodic intervals and becoming a trusted resource for them.
If you’re a quality-focused, service-oriented individual who is patient, professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you’re looking for.
This remote, flexible opportunity pays independent contractors $15 per hour.
Ready to be a Patient Resource Specialist?
What to Expect
What You’ll Be Doing
- Placing scheduled outbound calls to patients within the promised time frame
- Building rapport and ongoing professional relationships with the patients you’re assigned to
- Navigating a variety of resources and computer systems to respond to patient questions and provide them with the appropriate guidance, resources, and product information
- Preparing patients for provider visits
- Helping patients prepare for open enrollment
- Offering empathy and emotional support during patient interactions
- De-escalating patient concerns and handling sensitive conversations with professionalism
- Answering inbound calls from patients and returning their phone calls in a timely manner
- Using scheduling tools to manage your daily call schedule and schedule follow-up calls
- Maintaining detailed, accurate documentation and adhering to strict compliance requirements
About You
At least 3 years of call center, customer service, administrative support, or social work experience is required. Experience in healthcare or insurance is helpful, but not required.
You’ll do great in this role if you have a genuine passion for helping people, a positive attitude, and an outgoing personality. It’s also essential to have:
- Excellent verbal and written communication skills
- Ability to understand the healthcare and insurance industries and get comfortable with medical terminology
- Great active listening skills
- The ability to maintain a calm, caring, patient, and empathetic demeanor while interacting with people who are managing a medical diagnosis
- Strong attention to detail, including the ability to maintain accurate documentation
- Self-motivation and great time management skills
- The ability to multitask, stay organized, and adapt to change in a fast-paced environment
- Strong computer skills, including the ability to navigate multiple computer systems to access and document information and troubleshoot issues as needed
- The ability to travel to national meetings once per year for four days in February (travel and lodging expenses will be covered by the client)
Your Home Office Environment
To be a Patient Resource Specialist, you will need a Windows PC. Chromebooks and Macs cannot be used. You will need a computer and equipment meeting the following specifications, at a minimum:
- Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
- A PC with Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
- At least 8GB of useable RAM
- 500MB of free hard drive space
- An Intel Core or Intel Pentium 4 Processor
- Up-to-date antivirus software and an up-to-date version of Google Chrome or Microsoft Edge
- Dual monitors, each capable of displaying at least 1024 x 768 pixels
- A USB noise-cancelling headset
- A webcam for your Certification experience
- A cell phone to facilitate dual-factor authentication
Where NexRep Contracts
NexRep contracts with people in 32 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Ready to be a Patient Resource Specialist?
Remote & Flexible
You’ll be taking calls and making money from the comfort of your own home.
Plus you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t, within your client’s hours of operation.
Please note that our third-party client requires that independent contractors service Monday-Friday for at least 30 hours per week between the hours of 8am – 8pm ET. If you’d prefer to service fewer than 30 hours per week, or would prefer not to service Monday-Friday between 8am-8pm ET as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.
Pay and Perks
This customer service role starts at $15 per hour, with the opportunity to earn additional incentives each month for reaching client-determined goals.
Plus, your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements.
You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll receive:
- One-on-one mentorship
- Free certification to provide you with the information you need to be successful as a Patient Service Representative. Certification runs for 5 weeks, Monday-Friday from 9am-4pm ET. In the 5th week, you’ll service a set schedule that will include a mix of handling calls in Supported Production and then coming back together with the certification group to discuss your calls and experiences. This will give you an opportunity to reinforce your knowledge and get comfortable with calls before providing services independently.
- Supported Production, which occurs after certification, runs for two weeks on the following schedule:
- Week 1: Monday-Friday, 9am-4pm ET
- Week 2: Set your own schedule within the client’s hours of operation (Monday-Friday, 8am-8pm ET)
- Supported Production, which occurs after certification, runs for two weeks on the following schedule:
- Opportunity to earn up to $1,300 of incentives by reaching the milestones below:
- Completing the first two weeks of certification: $100
- Completing the second two weeks of certification: $100
- Completing supported production: $100
- Completing 45 days of service: $1,000
- Earn $15 per hour for hours serviced in Supported Production during week 5 of certification, and hours serviced in the two weeks of regular Supported Production.
- The freedom and flexibility to choose your own schedule, within the client’s hours of operation
- The chance to achieve better work-life balance
You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.
Ready to be a Patient Resource Specialist?
Next steps to get started
Independent contractors in the NexRep Marketplace tend to be pretty happy
Are content to be working remotely (And that was even before COVID-19 arrived)
Believe NexRep provides opportunities that are among the best in the industry
Would recommend NexRep to others based on their certification experience
Are content with the types of interactions they have with customers
Check out what others have to say about their NexRep Marketplace experience
NexRep’s Mission
NexRep was founded in 2009 with a mission to positively transform the lives of independent contractors within the contact center industry.
If we can succeed in improving quality of life, we believe we’ll see a happier network of agents. We believe happier agents will be more engaged in customer interactions, leading to happier customers. And when customers are satisfied, clients are too.
It all really comes down to one simple idea: everybody wins when we put people first.
Ready to be a Patient Resource Specialist?
Frequently Asked Questions
Independent Contractor Relationship
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity.
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity. As such, you determine how much or how little you work. Please note that our third-party client requires that independent contractors service Monday-Friday for at least 30 hours per week between the hours of 8am – 8pm ET. If you’d prefer to service fewer than 30 hours per week, or would prefer not to service Monday-Friday between 8am-8pm ET as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.
NexRep’s independent contractor model is intended to maximize flexibility for both contractors and clients.
Scheduling & Flexibility
You’ll have the freedom to set your own schedule based on what works for you.
You’ll have the flexibility to set your own schedule inside your program’s hours of operation.
You can still provide services when traveling, assuming all of the following are true:
- You are traveling within the U.S.
- You have access to a quiet, distraction-free workspace
- You have access to a hard-wired, high-speed internet connection
- You have your computer and access to dual monitors and a noise-canceling USB headset
Contract Requirements
NexRep contracts with people in 32 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
If your contract with NexRep has lapsed or if your prior Independent Contractor Agreement was terminated, you may be eligible to register for another opportunity after a six-month waiting period. Eligibility is determined by the reason for contract termination. A breach of contract would make you ineligible. Any misleading, false, or inaccurate information provided during registration will result in the immediate termination of the Independent Contractor Agreement with NexRep.
To be a Patient Resource Specialist, you will need the following, at a minimum
- Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
- A PC with Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
- At least 8GB of useable RAM
- 500MB of free hard drive space
- An Intel Core or Intel Pentium 4 Processor
- Up-to-date antivirus software and an up-to-date version of Google Chrome or Microsoft Edge
- Dual monitors, each capable of displaying at least 1024 x 768 pixels
- A USB noise-cancelling headset
To be a Patient Resource Specialist, a Windows operating system must be used.
You do not need a landline phone to be part of the NexRep Marketplace. You will need a hard-wired, high-speed internet connection and a noise-cancelling USB headset.
Online Assessment
The online assessment is intended to give you a better sense of what to expect, and to determine fit with the client programs we currently have available.
The assessment takes most people between 20 and 30 minutes to complete.
Not everyone is a fit for the opportunities we currently have available. Clients determine matching criteria. Now that you’ve registered and completed the assessment, when new opportunities become available, we may reach out to alert you to those opportunities if it appears you would be a good fit.
Certification
NexRep never charges Marketplace Contractors a fee of any kind. You will not be charged any fees for certification. Certification is 100% client sponsored.
Certification runs for 5 weeks, Monday-Friday for 8 hours per day.
Money & Benefits
This opportunity has an invoice rate of $15/hr.
As an independent contractor, you will have the freedom to work remotely and the flexibility to set your own schedule. That comes with significant cost-savings on things like gas and other automotive expenses, clothes, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.