Become a Customer Support Representative
Enjoy a flexible schedule while working from home.
Are you passionate about making a difference in people’s lives?
As a Customer Support Representative providing services on behalf of Automated Health Systems, you’ll have the unique and rewarding opportunity to provide essential support to individuals enrolling in public benefit programs. Your empathetic and patient approach will help ensure that callers receive the assistance they need, making a tangible impact on their well-being and peace of mind.
If you’re looking for a flexible work from home opportunity where your compassion, patience, and multi-tasking skills can shine, keep reading!
This remote opportunity pays independent contractors $13 per hour, and it’s a great fit for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments!
Ready to be a Customer Support Representative?
What to Expect
What You’ll Be Doing
- Answering inbound calls
- Interacting with all customers in a professional, empathetic, and compassionate manner
- Providing information in accordance with established policies, procedures, and privacy laws
- Assisting customers with program enrollment
- Routing customers to the appropriate contacts via three-way calls to ensure a smooth call transfer
- Assisting customers with their communication needs (i.e. relay services for callers with speech or hearing impairments, translation services for callers who don’t speak English, etc.) to ensure they can access the information and resources they need
- Placing outbound calls as needed to share time-sensitive information with customers
- Using multiple computer systems to access data and document information
About You
To support Automated Health Systems, you should have at least one year of customer service experience. Knowledge of public benefit programs and prior experience in a health or human services setting is very helpful, but not required.
In addition, you will need:
- Excellent written and verbal communication skills
- Great active listening skills
- Strong attention to detail
- Strong PC skills, including the ability to quickly learn new computer applications
- A positive attitude
- Empathy, patience, and professionalism
- Strong multitasking skills and the ability to adapt to change in a fast-paced environment
- The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
- Good problem-solving and de-escalation skills
- The ability to maintain confidentiality of sensitive information
Your Home Office Environment
To be a Customer Support Representative, you will need:
- A computer meeting these criteria:
- Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
- Memory: 8GB of RAM
- CPUs (Speed * Processors): 6
- Hard Drive: At least 500MB of free hard drive space
- Sound: Sound card (standard on most computers)
- Up-to-date anti-virus software
- Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
- Dual monitors
- A USB noise-canceling headset
- A webcam for your certification experience
Where NexRep Contracts
NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Ready to be a Customer Support Representative?
Remote & Flexible
You’ll be taking calls and making money from the comfort of your own home.
Plus you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are:
- Monday, 8:00 AM to 5:00 PM ET
- Tuesday, 8:00 AM to 4:00 PM ET
- Wednesday, 8:00 AM to 01:00 PM ET
- Thursday and Friday, 8:00 AM to 11:00 AM ET
This opportunity is perfect for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments!
Due to Mondays and Tuesdays being particularly busy, Automated Health Systems requires that contractors service at least 5 hours on Mondays and at least 4 hours on Tuesdays. If you’d prefer to service fewer hours on Mondays and Tuesdays, or not to service any hours on Mondays and Tuesdays as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.
Pay and Perks
This flexible opportunity pays independent contractors $13 per hour.
Your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements.
You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll receive:
- One-on-one mentorship
- Free certification to provide you with the information you need to be successful as a Customer Support Representative
- The freedom and flexibility to choose your own schedule, within the client’s hours of operation
- The chance to achieve better work-life balance
You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.
Ready to be a Customer Support Representative?
Next steps to get started
Independent contractors in the NexRep Marketplace tend to be pretty happy
Are content to be working remotely (And that was even before COVID-19 arrived)
Believe NexRep provides opportunities that are among the best in the industry
Would recommend NexRep to others based on their certification experience
Are content with the types of interactions they have with customers
Check out what others have to say about their NexRep Marketplace experience
NexRep’s Mission
NexRep was founded in 2009 with a mission to positively transform the lives of independent contractors within the contact center industry.
If we can succeed in improving quality of life, we believe we’ll see a happier network of agents. We believe happier agents will be more engaged in customer interactions, leading to happier customers. And when customers are satisfied, clients are too.
It all really comes down to one simple idea: everybody wins when we put people first.
Ready to be a Customer Support Representative?
Frequently Asked Questions
Independent Contractor Relationship
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity.
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity. As such, you determine how much or how little you work. This opportunity is an especially great fit for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments.
NexRep’s independent contractor model is intended to maximize flexibility for both contractors and clients.
Scheduling & Flexibility
You’ll have the freedom to set your own schedule based on what works for you. Please note that due to Mondays and Tuesdays being particularly busy, this client requires that contractors service at least 5 hours on Mondays and at least 4 hours on Tuesdays. If you’d prefer to service fewer hours on Mondays and Tuesdays, or not to service any hours on Mondays and Tuesdays as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.
You’ll have the flexibility to set your own schedule inside your program’s hours of operation.
You can still provide services when traveling, assuming all of the following are true:
- You are traveling within the U.S.
- You have access to a quiet, distraction-free workspace
- You have access to a hard-wired, high-speed internet connection
- You have your computer and access to dual monitors and a noise-canceling USB headset
Contract Requirements
NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
If your contract with NexRep has lapsed or if your prior Independent Contractor Agreement was terminated, you may be eligible to register for another opportunity after a six-month waiting period. Eligibility is determined by the reason for contract termination. A breach of contract would make you ineligible. Any misleading, false, or inaccurate information provided during registration will result in the immediate termination of the Independent Contractor Agreement with NexRep.
To be a Customer Support Representative, you will need the following, at a minimum
- Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
- Operating System: Windows 10 or 11
- Memory: 8GB of RAM
- CPUs (Speed * Processors): 6
- Hard Drive: At least 500MB of free hard drive space
- Sound: Sound card (standard on most computers)
- Up-to-date anti-virus software
- Dual monitors
- A USB noise-canceling headset
- A webcam for your certification experience
To be a Customer Service Representative, you will need a Windows PC.
You do not need a landline phone to be part of the NexRep Marketplace. You will need a hard-wired, high-speed internet connection and a noise-cancelling USB headset.
Online Assessment
The online assessment is intended to give you a better sense of what to expect, and to determine fit with the client programs we currently have available.
The assessment takes most people between 20 and 30 minutes to complete.
Not everyone is a fit for the opportunities we currently have available. Clients determine matching criteria. Now that you’ve registered and completed the assessment, when new opportunities become available, we may reach out to alert you to those opportunities if it appears you would be a good fit.
Certification
NexRep never charges Marketplace Contractors a fee of any kind. You will not be charged any fees for certification. Certification is 100% client sponsored.
Certification runs for a total of five days, with eight hours of classroom time per day.
Money & Benefits
This customer service opportunity has an invoice rate of $13/hr.
As an independent contractor, you will have the freedom to work remotely and the flexibility to set your own schedule. That comes with significant cost-savings on things like gas and other automotive expenses, clothes, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.