Become a Customer Service Representative
Work from home & set your own schedule
As telemedicine continues to transform how people access healthcare, compassionate and dependable customer support has never been more important.
In this customer service opportunity supporting our client, Teladoc, you’ll help members confidently navigate and connect with the services they need. You’ll have the chance to apply your problem-solving and communication skills in ways that make a meaningful difference while supporting one of the nation’s leading telemedicine providers.
If you’re discreet, able to overcome obstacles while maintaining a positive attitude, and you genuinely enjoy helping others, this remote opportunity may be a great fit for you.
Ready to be a Customer Service Representative?
What to Expect
What You’ll Be Doing
- Answering incoming calls
- Setting virtual appointments
- Assisting with and verifying member registrations
- Helping members add coverage or dependents to their account
- Supporting members with billing-related questions and updates
- Troubleshooting basic technical issues
- Providing clear and professional guidance to help members navigate available services
- Maintaining accurate documentation
About You
You’ll do great if you have a passion for customer care, a positive attitude, and excellent communication skills. A medical background is a definite plus. It’s also essential to have:
- Strong attention to detail
- Computer literacy, including good typing skills
- Empathy, patience, and integrity
- Self-sufficiency and strong organization skills
- Strong multitasking skills, including the ability to utilize a variety of resources and computer applications simultaneously
- The ability to maintain confidentiality and secure sensitive information
Your Home Office Environment
Because NexRep Marketplace contractors perform services remotely and independently, you’ll need a quiet, dedicated, paperless and cell phone free workspace, along with:
- Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
- A PC with Windows 11 (Macs and Chromebooks are not supported at this time)
- At least 8GB of useable RAM
- At least 200MB of free hard drive space
- Up-to-date antivirus software
- Access to a smartphone or device for multi-factor authentication
- Dual monitors, each capable of displaying at least 1024 x 768 pixels
- A USB noise-cancelling headset
Where NexRep Contracts
NexRep contracts with people in 31 states. You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US.
Hear what it’s like firsthand from Teladoc Customer Service Contractors!
Ready to be a Customer Service Representative?
Flexible Hours of Operation
As a Teladoc Customer Service Representative, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t.
Hours of operation are 24/7, giving you complete flexibility to work when it’s best for you. This is an especially great opportunity for someone seeking morning, afternoon, or evening hours.
Please note that our third-party client, Teladoc, requires that each independent contractor services a minimum of 30 hours per week. If you’d prefer to service fewer than 30 hours per week as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.
Pay and Perks
This customer service opportunity pays independent contractors $12.50 per hour.
After passing certification and meeting the criteria below in the 4 weeks following certification, you’ll also be eligible for a $250 certification incentive:
- Week 1: Service 10+ hours
- Week 2: Service 15+ hours
- Weeks 3 & 4: Service 30+ hours per week
Plus, your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements.
You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll receive:
- Access to program experts who are available to meet with you upon request
- Free certification and ongoing development opportunities
– Certification classes span two consecutive weeks, Monday through Friday, with eight hours of online classroom time each day.
– Options for certification class times (until classes are filled) are: 9am – 5pm ET, 2pm – 10pm ET, OR 5pm – 1am ET.
- The freedom and flexibility to choose your own schedule, within the client’s hours of operation
- The chance to achieve better work-life balance
You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.
Ready to be a Customer Service Representative?
Next steps to get started in customer service
Ready to be a Customer Service Representative?
Frequently Asked Questions
Independent Contractor Relationship
An independent contractor (also known as 1099 contractor) provides services established in a contract that address both the contractor’s terms and preferences, and the company’s/client’s requirements. Unlike traditional employees, or W2 employees, independent contractors do not work regularly for an employer, but work on their own schedule and as required. That’s why independent contractors are responsible to pay their own taxes, versus having taxes withdrawn from a regular paycheck.
In the NexRep Marketplace, we use independent contractors to maximize flexibility for both the contractor and our client, while also providing a better work-life balance for the contractor.
NexRep contracts with people in 31 states. You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US.
Yes! If you’re travelling within the United States, you can still provide services if:
- You have access to a quiet, distraction-free workspace
- You have access to hard-wired, high-speed Internet
- You have access to your computer, dual monitors, and noise cancelling headset
If your contract with the NexRep Marketplace has lapsed, or if your prior Independent Contractor Agreement was terminated, you may be eligible to register after a six-month waiting period. However, if there was a breach of contract, meaning you did not satisfy the terms of your agreement, you would not be eligible for future opportunities.
Our clients determine the criteria required for an opportunity, and as you might expect, not everyone is a good fit for every opportunity. However, you’ll remain registered with the NexRep Marketplace, and if there’s a good match between your background and a future opportunity, we’ll have the information we need to reach out to you.
NexRep is a Marketplace Platform connecting US-based contact center professionals with third-party clients. Since our founding in 2009, our mission has been to positively transform people’s lives by providing opportunities that promote a better quality of life. We believe that happier agents will be more engaged during customer interactions and deliver exceptional customer experiences. And when customers are delighted, our clients are, too. NexRep puts people first because everybody wins. We hope you’ll join us!