Become a Customer Service Representative
Work remotely & set your own schedule
Customer service opportunities for tech-savvy people
As a Customer Service Representative, you’ll be handling email support for MasterClass, a well-known online education platform on which students can access tutorials and lectures pre-recorded by experts like Timbaland, Gordon Ramsey, and Serena Williams.
You’ll provide customer service and tech support to MasterClass students. About 75% of your time will be spent supporting students via email, and the remaining 25% will be spent on the phone helping resolve more complex issues.
This remote, flexible opportunity pays independent contractors $12/hour.
Ready to be a Customer Service Representative?
What to Expect
Essential Functions
- Support incoming email ticket queue
- Place outbound calls as necessary to help resolve tickets
- Review student history as necessary
- Follow policy and procedure guidelines
- Identify and resolve potential bugs
- Assist in troubleshooting complex purchase and product issues
- Collaborate with cross-functional partners to resolve and escalate tickets
- Provide exceptional service to every student
About You
At least one year of customer service experience is required. A high-degree of computer proficiency and tech-savvy is also required.
In addition, successful Customer Service Representatives supporting MasterClass students are:
- Skilled written and verbal communicators
- Inclusive, warm, and encouraging
- Enthusiastic
- Resourceful
- Self-motivated
- Determined
- Persuasive
- Perceptive
- Cooperative
- Discrete and able to keep customer information private
- Organized and detail-oriented
- Analytical
- Strong problem solvers and critical thinkers
- Adaptable
- Dependable
To be a Customer Service Representative, you will need the following, at a minimum:
- Smartphone (iPhone or Android) for dual-factor authentication
- Internet: High-speed, hard-wired (no Wi-Fi or Satellite)
- Operating System: Windows 10
- Processor: Intel Core or Intel Pentium 4
- Memory: 2GB of RAM
- Browser: Internet Explorer 11 and latest version of Chrome or Firefox
- Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
- Sound: Sound card installed (standard on most computers)
- Virus Protection: Up-to-date anti-virus software installed
- Headset: USB noise-canceling headset
Ready to be a Customer Service Representative?
Remote & Flexible
You’ll be helping students and making money from the comfort of your own home.
Plus you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are 8:00 AM to 7:00 PM ET Monday through Friday, and 8:00 AM to 10:00 PM ET Saturday and Sunday. You choose your own schedule within those hours of operation.
Certification
94% of independent contractors would recommend NexRep to their friends and family based on their certification experience.
Certification will take place within a live, instructor-led virtual classroom. You’ll join other independent contractors for a fun, interactive, and informative certification experience.
Certification will run for two weeks, Monday-Friday from 10:00 AM to 6:00 PM ET each day. Following certification, you will be eligible for a $700 certification bonus.
Ready to be a Customer Service Representative?
Next steps to get started in customer service
Ready to be a Customer Service Representative?
Independent contractors in the NexRep Marketplace tend to be pretty happy
Are content to be working from their own home office (even before COVID-19)
Believe NexRep provides opportunities that are among the best in the industry
Would recommend NexRep to others based on their certification experience
Are content with the types of interactions they have with customers
Check out what others have to say about their NexRep Marketplace experience
NexRep’s Mission
NexRep was founded in 2009 with a mission to positively transform the lives of independent contractors within the contact center industry.
If we can succeed in improving quality of life, we believe we’ll see a happier network of agents. We believe happier agents will be more engaged in customer interactions, leading to happier customers. And when customers are satisfied, clients are too.
It all really comes down to one simple idea: everybody wins when we put people first.
Ready to be a Customer Service Representative?
Frequently Asked Questions
Independent Contractor Relationship
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity.
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity. As such, you determine how much or how little you work. Most Marketplace Contractors work between 20 to 30 hours per week.
NexRep’s independent contractor model is intended to maximize flexibility for both contractors and clients.
Scheduling & Flexibility
You’ll have the freedom to set your own schedule based on what works for you.
You’ll have the flexibility to set your own schedule inside your program’s hours of operation.
You can still provide services when traveling, assuming all of the following are true:
- You are traveling within the U.S.
- You have access to a quiet, distraction-free workspace
- You have access to a hard-wired, high-speed internet connection
- You have your computer and access to dual monitors and a noise-canceling USB headset
Contract Requirements
NexRep contracts with people in 32 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
If your contract with NexRep has lapsed or if your prior Independent Contractor Agreement was terminated, you may be eligible to register for another opportunity after a six-month waiting period. Eligibility is determined by the reason for contract termination. A breach of contract would make you ineligible. Any misleading, false, or inaccurate information provided during registration will result in the immediate termination of the Independent Contractor Agreement with NexRep.
To be a Customer Service Representative supporting this client, you will need the following, at a minimum:
- Smartphone (iPhone or Android) for dual-factor authentication
- High-speed, hard-wired internet (no Wi-Fi or satellite)
- Operating System: Windows 10
- Processor: Intel Core or Intel Pentium 4
- Memory: 2GB of RAM
- Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
- Sound: Sound card installed (standard on most computers)
- Virus Protection: Up-to-date anti-virus software installed
- Headset: USB noise-canceling headset
To be a Customer Service Representative, you will need a PC. Macs cannot be used.
You do not need a landline phone to be part of the NexRep Marketplace. You will need a hard-wired, high-speed internet connection and a noise-cancelling USB headset.
Online Assessment
The online assessment is intended to give you a better sense of what to expect, and to determine fit with the client programs we currently have available.
The assessment takes most people between 20 and 30 minutes to complete.
Not everyone is a fit for the opportunities we currently have available. Clients determine matching criteria. Now that you’ve registered and completed the assessment, when new opportunities become available, we may reach out to alert you to those opportunities if it appears you would be a good fit.
Certification
NexRep never charges Marketplace Contractors a fee of any kind. You will not be charged any fees for certification. Certification is 100% client sponsored.
Certification for this program is full-time, spanning two weeks, Monday through Friday, with eight hours of classroom time each day.
Money & Benefits
This customer service opportunity has an invoice rate of $12/hr.
As an independent contractor, you will have the freedom to work remotely and the flexibility to set your own schedule. That comes with significant cost-savings on things like gas and other automotive expenses, clothes, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.