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Become a Customer Service Representative

Work remotely & set your own schedule

Customer service opportunities for people who want to help people

As a Customer Service Representative, you’ll be taking inbound calls from Teladoc customers. You’ll help connect patients with doctors, assist with patient registrations, verify memberships, set appointments, help manage billing, and troubleshoot basic technical issues.

If you’re detail-oriented, discreet and professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you’re looking for.

This remote, flexible opportunity pays independent contractors $10/hour.

Teladoc WFH
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What to Expect


Essential Functions
  • Answer incoming calls
  • Review customer history as necessary
  • Follow policy and procedure guidelines
  • Register patients
  • Verify memberships
  • Add customer to the appointment queue
  • Help answer billing questions and resolve billing issues
  • Help with basic technical issues
  • Document information and outcomes as necessary

About You

Prior customer care experience is required. A medical background is a huge plus. You will need a paperless work area and cell phone free environment.

In addition, successful Customer Service Representatives have the following characteristics:

  • Detail oriented
  • Excellent communication skills
  • Able to maintain a professional environment
  • Positive attitude
  • Empathetic
  • Integrity
  • Self-sufficient and organized
  • Able to utilize resources and work systems
  • Able to maintain confidentiality and secure sensitive information

To be a Customer Service Representative for Teladoc, you will need a computer and equipment meeting the following specifications, at a minimum:

  • Headset: USB noise-canceling headset
  • Internet: High-speed, hard-wired (no Wi-Fi or Satellite)
  • Operating System: Windows 8.1 or Windows 10
  • Processor: Intel Core or Intel Pentium 4
  • Memory: 2GB of RAM
  • Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • Sound: Sound card installed (standard on most computers)
  • Virus Protection: Up-to-date anti-virus software installed
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Remote & Flexible

You’ll be taking calls and making money from the comfort of your own home.

Plus you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are Monday through Sunday, available in one of three blocks: 9:00 AM to 5:00 PM ET, 5:00 PM to 1:00 AM ET, and 1:00 AM to 9:00 AM ET. You’ll be assigned to the block of your choosing and have the freedom to set your own schedule within that block.


Certification

94% of independent contractors would recommend NexRep to their friends and family based on their certification experience.

Certification will take place within a live, instructor-led virtual classroom. You’ll join other independent contractors for a fun, interactive, and informative certification experience.

Certification will run for two weeks, Monday-Friday, with eight hours of classroom time per day. Following certification, you will be eligible for a $350 certification bonus.

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Ready to be a Customer Service Representative?

Next steps to get started in customer service

Marketplace Login

After you click “Get Started”, you’ll be asked to complete the Marketplace Registration process.

Scheduling

After you register, you’ll have an opportunity to schedule a call with a Marketplace Coordinator at a time that works for you.

10-Minute Call

The Marketplace Coordinator will call you at the time you selected. During the 10-minute call, you’ll decide on the best day and time to begin customer service certification, and you’ll be given the next steps for getting started.

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Independent contractors in the NexRep Marketplace tend to be pretty happy

98%

Are content to be working from their own home office (even before COVID-19)

93%

Believe NexRep provides opportunities that are among the best in the industry

94%

Would recommend NexRep to others based on their certification experience

95%

Are content with the types of interactions they have with customers

Check out what others have to say about their NexRep Marketplace experience

NexRep’s Mission

NexRep was founded in 2009 with a mission to positively transform the lives of independent contractors within the contact center industry.

If we can succeed in improving quality of life, we believe we’ll see a happier network of agents. We believe happier agents will be more engaged in customer interactions, leading to happier customers. And when customers are satisfied, clients are too.

It all really comes down to one simple idea: everybody wins when we put people first.

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Frequently Asked Questions


Independent Contractor Relationship

Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity.

Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity. As such, you determine how much or how little you work. Most Marketplace Contractors work between 20 to 30 hours per week.

NexRep’s independent contractor model is intended to maximize flexibility for both contractors and clients.


Scheduling & Flexibility

You’ll have the freedom to set your own schedule based on what works for you.

You’ll have the flexibility to set your own schedule inside your program’s hours of operation.

You can still provide services when traveling, assuming all of the following are true:

  • You are traveling within the U.S.
  • You have access to a quiet, distraction-free workspace
  • You have access to a hard-wired, high-speed internet connection
  • You have your computer and access to dual monitors and a noise-canceling USB headset

Contract Requirements

NexRep contracts with people in 41 states and the District of Columbia. The only states we do not currently contract in are: AR, CA, IL, MO, NJ, NY, OR, RI, and WA. We do not currently contract with anyone outside of the US.

If your contract with NexRep has lapsed or if your prior Independent Contractor Agreement was terminated, you may be eligible to register for another opportunity after a six-month waiting period. Eligibility is determined by the reason for contract termination. A breach of contract would make you ineligible. Any misleading, false, or inaccurate information provided during registration will result in the immediate termination of the Independent Contractor Agreement with NexRep.

To be a Customer Service Representative supporting this client, you will need the following, at a minimum:

  • Headset: USB noise-canceling headset
  • Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
  • Operating System: Windows 8.1 or Windows 10
  • Processor: Intel Core or Intel Pentium 4
  • Memory: 2GB of RAM
  • Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • Sound: Sound card installed (standard on most computers)
  • Virus Protection: Up-to-date anti-virus software installed

To be a Customer Service Representative, you will need a PC. Macs cannot be used.

You do not need a landline phone to be part of the NexRep Marketplace. You will need a hard-wired, high-speed internet connection and a noise-cancelling USB headset.


Online Assessment

The online assessment is intended to give you a better sense of what to expect, and to determine fit with the client programs we currently have available.

The assessment takes most people between 20 and 30 minutes to complete.

Not everyone is a fit for the opportunities we currently have available. Clients determine matching criteria. Now that you’ve registered and completed the assessment, when new opportunities become available, we may reach out to alert you to those opportunities if it appears you would be a good fit.


Certification

NexRep never charges Marketplace Contractors a fee of any kind. You will not be charged any fees for certification. Certification is 100% client sponsored.

Certification for this program is full-time, spanning two weeks, Monday through Friday, with eight hours of classroom time each day.


Money & Benefits

This customer service opportunity has an invoice rate of $10/hr.

As an independent contractor, you will have the freedom to work remotely and the flexibility to set your own schedule. That comes with significant cost-savings on things like gas and other automotive expenses, clothes, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.

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Ready to be a Customer Service Representative?