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Call center services and operations for the BPO contact center

Operations solutions to fit the needs of your virtual call center

We customize your suite of best practices based on the real-time needs of your business. Most importantly, we retain the creative and organizational manpower to cultivate new, more effective business practices from the ground level if necessary. 

 

Workforce administration 

Better manage your workforce with more efficient statistics on media spend, call volume, short term trends and promotional analytics. Our distributed model allows you to track data in half-hour blocks. We support aggressive scaling, programming changes and 24x7 scheduling with an agile platform that can support unexpected emergencies and spikes in call volume. 

Quality administration 

Keep your agents on the straight and narrow with a monitoring service that digs into the details. Enjoy our proprietary scoring system that provides a relative system for quantitative measures and soft skills. Monitor and rank your agents in real-time with 100% visibility and access to data on every communication your agents initiate. 

Program Administration 

We consider our relationship a partnership in terms of program administration. As such, we develop a suite of best practices that help to ensure that your requirements are expressly communicated to agents. Our experienced community and client services teams are holistically trained to help ensure that every part of your program is successful. 

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PROGRAM DEVELOPMENT

Reduce costs while maintaining flexibility with results-oriented, high performance agents.

TALENT ACQUISITION

Find the workforce that fits your technical and cultural needs.

LEARNING

We ensure agents meet the requirements needed to excel with your brand.

SECURITY & TECHNOLOGY

Your machines will run steadily and securely at all times.