Call center services and operations for the BPO contact center
Operations solutions to fit the needs of your virtual call center
We customize your suite of best practices based on the real-time needs of your business. Most importantly, we retain the creative and organizational manpower to cultivate new, more effective business practices from the ground level if necessary.
Our BPO contact center solutions:
Workforce administration
Better manage your workforce with more efficient statistics on media spend, call volume,
Quality administration
Keep your agents on the straight and narrow with a monitoring service that digs into the details. Enjoy our proprietary scoring system that provides a relative system for quantitative measures and soft skills. Monitor and rank your agents in real-time with 100% visibility and access to data on every communication your agents initiate.
Program Administration
We consider our relationship a partnership in terms of program administration. As such, we develop a suite of best practices that help to ensure that your requirements are expressly communicated to agents. Our experienced community and client services teams are holistically trained to help ensure that every part of your program is successful.
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Reduce costs while maintaining flexibility with results-oriented,
Find the workforce that fits your technical and cultural needs.
We ensure agents meet the requirements needed to excel with your brand.
Your machines will run steadily and securely at all times.
