NexRep provides BPO services in customer care

At-home agents provide services from locations distributed across the U.S., enabling NexRep to assemble and deploy customer care teams dedicated to individual clients. Our agents are able to operate in multi-browser, multi-system environments.


We provide superior support in the following ways:
  • Appointment setting
  • Tier 1 customer support: order status, returns, save-the-sales, billing, password re-sets
  • Tier 2 customer support: product escalations, advanced account servicing
  • Order status
  • Personal concierge services
  • Technical service and product assistance
  • Travel booking support
  • Roadside assistance
  • Dispatch services