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Infographics for building and maintaining a customer contact center

Infographics

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Fan sourcing

Fan sourcing for the perfect independent contractor to suit your brand and suite of products and services

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Ramp and flex

Ability to ramp and flex to satisfy the ebb and flow of your customer contacts

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Scheduling efficiencies

With a traditional, brick and mortar contact center employees work for eight hour blocks which builds inefficiencies. With NexRep, our agents can schedule in as little as 30-minute blocks depending on the particular needs of your business.

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The sourcing process

Rigorous sourcing process involving individual assessments with every prospective agent, thorough vetting and background check process as well as screening of each applicant for good fit for each individual program.