Become a Customer Service Representative
Work remotely and set your own schedule
As a Customer Service Representative, you’ll be placing outbound calls to company shareholders who are being asked to vote by proxy regarding matters that directly affect their stock ownership, such as the company doing a stock split or a proposed merger or acquisition.
You will need to closely follow a detailed script, while presenting options and receiving and entering votes.
This remote, flexible opportunity pays independent contractors $11/hour.
Remote & Flexible
You’ll be placing outbound calls and making money from the comfort of your own home.
Plus you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Initially, hours of operation will be 4:00 PM to 8:00 PM ET, Monday through Friday. It is anticipated that hours of operation will expand to 10:00 AM to 11:00 PM ET, Monday through Sunday. You’ll have the freedom to choose your own schedule within those hours of operation.
Certification options
94% of independent contractors would recommend NexRep to their friends and family based on their certification experience.
Certification will take place within a live, instructor-led virtual classroom. You’ll join other independent contractors for a fun, interactive, and informative certification experience.
Certification runs from 10:00 AM to 6:00 PM ET each day for two consecutive days beginning either 6/8/2020 or 6/10/2020.
Ready to be a Customer Service Representative?
What to Expect
Essential Functions
- Place outbound calls to company shareholders
- Closely follow a detailed script without sounding scripted – it’s important to keep a conversational tone
- Answer questions, while staying on-script
- Receive and enter shareholder votes
- Read a statement confirming shareholder’s voting decisions
About You
Prior customer service and/or sales experience is preferred. In addition, successful Customer Service Representatives have the following characteristics:
- Must be able to follow a script closely while sounding conversational
- Must be a strong multitasker, able to locate accounts and enter information while also speaking
- Must be confident and able to handle rejection
- Must maintain a positive attitude and friendly tone in an environment where people may be unhappy to receive an unexpected phone call
- Must be able to complete the same call flow over-and-over without being bored or feeling that the service is too redundant
- Must have basic computer literacy, understanding web browsers and knowing how to download software and navigate systems
- Must be able to follow legal compliance guidelines required by the client and government
- Although this is not a sales role, people with a sales background are typically more successful
It is recommended that you have a computer meeting at least the following specifications:
- Internet: High-speed, hard-wired
- Operating System: Windows 10
- Processor: Intel Core or Intel Pentium 4
- Memory: 2GB of RAM
- Browser: Internet Explorer 11 and latest version of Chrome or Firefox
- Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
- Sound: Sound card installed (standard on most computers)
- Virus Protection: Up-to-date anti-virus software installed
- USB noise-canceling headset
Ready to be a Customer Service Representative?
Independent contractors in the NexRep Marketplace tend to be pretty happy
Are content to be working remotely (And that was even before COVID-19 arrived)
Believe NexRep provides opportunities that are among the best in the industry
Would recommend NexRep to others based on their certification experience
Are content with the types of interactions they have with customers
Check out what others have to say about their NexRep Marketplace experience
NexRep’s Mission
NexRep was founded in 2009 with a mission to positively transform the lives of independent contractors within the contact center industry.
If we can succeed in improving quality of life, we believe we’ll see a happier network of agents. We believe happier agents will be more engaged in customer interactions, leading to happier customers. And when customers are satisfied, clients are too.
It all really comes down to one simple idea: everybody wins when we put people first.
Ready to be a Customer Service Representative?
Frequently Asked Questions
Independent Contractor Relationship
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity.
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity. As such, you determine how much or how little you work. Most Marketplace Contractors work between 20 to 30 hours per week.
NexRep’s independent contractor model is intended to maximize flexibility for both contractors and clients.
Scheduling & Flexibility
You’ll have the freedom to set your own schedule based on what works for you.
You’ll have the flexibility to set your own schedule inside your program’s hours of operation.
You can still provide services when traveling, assuming all of the following are true:
- You are traveling within the U.S.
- You have access to a quiet, distraction-free workspace
- You have access to a hard-wired, high-speed internet connection
- You have your computer and access to dual monitors and a noise-canceling USB headset
Contract Requirements
NexRep contracts with people in 32 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
If your contract with NexRep has lapsed or if your prior Independent Contractor Agreement was terminated, you may be eligible to register for another opportunity after a six-month waiting period. Eligibility is determined by the reason for contract termination. A breach of contract would make you ineligible. Any misleading, false, or inaccurate information provided during registration will result in the immediate termination of the Independent Contractor Agreement with NexRep.
To be a Customer Service Representative, you will need the following, at a minimum
- Internet: High-speed, hard-wired
- Operating System: Windows 10
- Processor: Intel Core or Intel Pentium 4
- Memory: 2GB of RAM
- Browser: Internet Explorer 11 and latest version of Chrome or Firefox
- Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
- Sound: Sound card installed (standard on most computers)
- Virus Protection: Up-to-date anti-virus software installed
- USB noise-canceling headset
To be a Customer Service Representative, you will need a PC. Macs cannot be used.
You do not need a landline phone to be part of the NexRep Marketplace. You will need a hard-wired, high-speed internet connection and a noise-cancelling USB headset.
Online Assessment
The online assessment is intended to give you a better sense of what to expect, and to determine fit with the client programs we currently have available.
The assessment takes most people between 20 and 30 minutes to complete.
Not everyone is a fit for the opportunities we currently have available. Clients determine matching criteria. Now that you’ve registered and completed the assessment, when new opportunities become available, we may reach out to alert you to those opportunities if it appears you would be a good fit.
Certification
NexRep never charges Marketplace Contractors a fee of any kind. You will not be charged any fees for certification. Certification is 100% client sponsored.
Certification for this program will run eight hours per day for two consecutive days.
Money & Benefits
This customer service opportunity has an invoice rate of $11/hr.
As an independent contractor, you will have the freedom to work remotely and the flexibility to set your own schedule. That comes with significant cost-savings on things like gas and other automotive expenses, clothes, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.