Agent quality is the cornerstone for the successful virtual contact center

With NexRep’s virtual contact center, your clients get the best representation of your brand 

Your customers deserve more than a generic agent – they deserve a fully qualified, dedicated and experienced representative. We source agents at the national level, meaning that you get the best selection of professionals with the perfect mix of experience and skill.

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How do you improve your calls? Improve your agents 

The agents that represent your customer service reflect on your brand just as much as your products and services. You can’t settle for low-quality outreach! Our college-educated agents have in-depth experience with a wider variety of customers. This means that you look great in front of your customers at all times. We fan-source our agents, which means they know and love your brand and can instantly be a brand ambassador for you when responding to customer contacts.

What do you know about the virtual service agent? 

Virtual agents are people who service your customers in customer service, inbound and outbound sales and they do it from the comfort of their own home. As a result, virtual call center agents are able to provide services in 30-minute blocks. This allows us to save you money and increase your profits. It also makes for a happier agent, which makes for a happier customer, which allows you to grow your business and thrive. 

Our agents vs. traditional agents: a quality comparison 

Virtual call center agents with NexRep are of the highest caliber because they are sourced from 42 states across the United States and go through a rigorous vetting process through our Sourcing Department. Unlike brick and mortar call centers, NexRep is not bound by geography. As a result, we are able to draw the best and the brightest to service your customers. We take the time to meet individually with every person who wants to join our agent pool. Our agents are more mature, from a higher education bracket and are selected to focus specifically on one brand, and one brand only… yours!

Why do agents choose NexRep? Find out. 

We host a modern platform and infrastructure for today’s top agents. The resources and community that we provide are crafted to foster success. When you work with us, you are also hiring our built-in system that encourages peak performance.