= Smart Staffing, Optimal Performance, Maximum REVENUE
There are many types of outbound calls and NexRep does all of them. The majority of this type of calls are sales related, which is why NexRep only trains and recruits people with prior sales related experience. Quality is the most important aspect of any product, which is why our agents possess expansive backgrounds in selling, upselling, and outstanding communication.
Outbound calls are highly complicated due the complexity of selling, but also requires technology-leveraged systems and the various types of information systems needed to effectively conduct the process. A deep understanding of how to optimize calling configurations is necessary for the highest quality call. Some of the many complications of outbounding include when to call, how many times to call, how to get the targeted contact, and what to do with answering machines are just some of the many complicated configuration issues that an effective Outbound solution must conquer.
When an inbound call about a product occurs and the customer DOESN’T make a purchase, our outbound agents quickly call those leads generated from the interaction to gain more insight. We do this to understand their hesitations that caused the transaction to fall through, address their needs and questions about the product, and sell the products to an otherwise lost lead customer.
Although commerce is moving to the web, there are no substitutes for personal assistance when shopping. NexRep can integrate with your e-commerce platforms to identify customers who called but have not purchased goods, so our agents can call them back and help them complete their orders. Using this method creates a 5% or more increase in revenue.
NexRep has created a unique system to optimize customer lifetime value. With the NexRep solution, we can extend continuity programs, cross-sell your products to customers, and upsell goods and services. With our dedicated pool and call-back technology, the same agent oftentimes builds relationships with customers as an extension of your brand to produce a personal concierge experience.