On Friday, September 5, 2014, a large telethon was broadcast into millions of homes, simultaneously aired on ABC, CBS, FOX, NBC, Ameican Forces Network, Bravo, Cooking Channel, Discovery, E!, Encore, ESPN News, Fox Sports 2, FXM, HBO, ION, Oxygen, Showtime, Starz, TNT, VH1 and several other stations.
While millions of viewers were in their homes fixated on the hour long tribute to cancer victims, NexRep was able to provide hundreds of their US-based “virtual” call center agents, to answer the tens of thousands of phone calls, collect donations, and do their part in making the show a success. NexRep is a leading provider of call center services, with a unique twist. Rather than a traditional model of agents working brick and mortar facilities, 100% of their agents work from home.
NexRep CEO Teddy Liaw stated, “This mass telethon was a perfect example of how our at-home model works. Asking agents to work for 3-4 hours at 8pm on a Friday night can be challenging for a facility call center. But for our agents, they were able to eat dinner with their family, log into our systems, turn on the tv show in the background, and handle donation calls in their PJs. No commuting. They enjoyed the night, put in solid hours, and were with their families as their adrenalin returned to normal before calling it a night.”
Co-produced by Gwyneth Paltrow, the 1-hour show highlighted the A-list of Hollywood celebrities, including Halle Berry, Jon Hamm, Ben Stiller, Pierce Brosnan and several others. Jennifer Hudson, Dave Matthews, and Ariana Grande were among the performers, pleading to America to donate what they could to help raise money for cancer research.
NexRep is a high performance, US-based call center, handling sales and customer service calls for numerous industries including consumer electronics, financial, and direct retail. With hundreds of at-home agents, NexRep is a leading innovator of workforce solutions.Contact nextrep