SERVICES

INBOUND SALES
  • Catalog
  • Direct Marketing
  • Ecommerce
  • Customer Needs
CUSTOMER SERVICE
  • Tier 1 Customer Care
  • Tier 2 Support
  • Multichannel Support
  • APPOINTMENT SETTING
OUTBOUND SALES
  • Abandon Shopping Cart
  • Outbound Remarketing and Recovery
  • Retention Programs
  • market research

NEWS & PRESS

NexRep President Featured on Glassdoor

NexRep is pleased to announce that John Stewart, the president of NexRep, was featured on the Glassdoor blog in an article entitled "What it Takes to Start Your Own Company."...

3732 Views
NexRep’s Virtual Agent Workforce

NexRep's Virtual Agent Workforce Contributes to Massive Cancer Telethon; Raised $109 MM in Donations for Research in a Night. On Friday, September 5, 2014, a large telethon was broadcast into...

5663 Views

our location

CORPORATE HEADQUARTERS

465 Congress Street, Suite 700
Portland, ME 04101
(207) 523-5128

CALIFORNIA OFFICE

450 Townsend St
San Francisco, CA 94107
No mail service at this address

MANAGEMENT TEAM

TEDDY LIAW
CEO
Teddy has 10+ years of technology and contact center expertise. Prior to NexRep, he managed a $80MM business unit at LiveOps, and had roles at Levi Strauss and Company, Canon Computer Systems, and TEK-Pacific.

CHRIS CARLISLE
Vice President of Enterprise Operations
Chris joined NexRep in 2013. As Vice President of Enterprise Operations, he brings nearly 25 years of call center experience to the company. For NexRep, Chris oversees operations for a wide range of clients with established brands and many in the nascent stages of developing brand recognition. Over the course of his career at NexRep, Chris has contributed to expanding and sustaining operations for our Enterprise clients while always driving the organization to deliver customer experience of the highest caliber.

JOSH MENDOZA
Vice President
Josh is our VP, General Manager, Client Services and has over 19 years in the call center industry delivering superior results to some of the largest global brands.  He has been instrumental in expanding and sustaining strong client relationships in retail, consumer services, travel, hospitality, high-tech, and more.  Josh has led customer service and sales contact center industries supporting both, internal call center and outsourced call center operations.

KEVIN WELCH
Head of Engineering
Kevin is our Head of Engineering and has over 25 years in software engineering experience. Over the arc of his career, Kevin has been a change agent and problem-solver consistently offering unique and creative solutions to the engineering challenges businesses face in today’s high-paced, networked world. Kevin has led disparate teams through innovation with a masterful and clear-eyed approach, consistently leading the charge in business growth and expansion as a strategist and executive leader.

About us

NexRep has innovated the home agent contact center model by focusing on agent operations and sourcing that delivers professional level agents that match customer profiles. The result has been a fast growing company that attracts the best talent and delights clients and agents.

NexRep is a virtual call center offering more than 50 years of combined experience in call center management. By utilizing an innovative work model and leveraging the fastest growing workforce in America, we are changing the face of the telesales industry.